12th November, 2025
At Scitex, we’re partnering with a respected and fast-growing food ingredients business to find their new Customer Services Manager. This is a newly created position, reflecting both growth and a desire to take their customer operations to the next level.
Reporting to the Sales Manager, you’ll lead a small, capable team and help unlock the full potential of their ERP system (Business Central). You’ll work closely with Sales and Product Managers to ensure customers receive exceptional service – every time.
This is a company people genuinely enjoy being part of. They’re known for their supportive environment, strong values, and the number of long-serving team members who’ve grown their careers here.
What you will do
- Lead, mentor, and develop a dedicated customer service team of three
- Streamline processes and make the most of their ERP system (BC)
- Take ownership of customer queries through to resolution
- Work cross-functionally with Sales and Product teams to ensure accuracy and efficiency
- Drive continuous improvement and foster engagement across the team
What we are looking for - Proven experience leading a customer service function, ideally in manufacturing or B2B supply
- Strong system and process mindset – confident using ERP tools to drive efficiency
- Natural leadership skills – able to influence, motivate, and build team spirit
- Excellent communication and problem-solving ability, with a positive and pragmatic approach
What’s in it for you - Generous salary + bonus + health insurance
- 1–2 days WFH flexibility (after training)
- A stable, supportive, and growing company where people stay long term
If you’re a people-focused leader who thrives on improving systems, solving problems, and delivering great customer outcomes, this is an opportunity to step into a role where you can truly make an impact.
How to apply Click APPLY NOW or call Belinda McKenzie at Scitex Recruitment on 09 200 3121 for a confidential discussion.
To apply for this vacancy, you MUST be a New Zealand citizen, or resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
Scitex specialises in permanent, contract and temporary recruitment – and has done so since 1987. We are here to engineer better Mondays. We love connecting talented people with great work opportunities in workplaces where you can thrive and make a meaningful difference.
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