Ready to swap quantity for quality? Step into Springboard Digital and become a trusted face behind some bloody cool brands in the most lovable agency.
We're pretty stoked to be partnering exclusively with our pals at Springboard Digital once again. And this time? We're after a Client Success Manager who knows their stuff.
And honestly? This one's a bit special.
Because this isn't a sales role dressed up as account management. And it's definitely not one of those agency gigs where you're handed 100+ clients, a spreadsheet, and a casual "good luck, mate."
This is about relationships, partnerships and strategy. It's about being the person clients trust. The one who can take the complexity of SEO, Paid Media and Digital Strategy and turn it into something clients actually understand.
So, if you love building lasting relationships, solving problems, keeping projects moving and sitting right at the centre of the action without living in the weeds all day... we reckon you'll quite like this one ✨
Meet Springboard Digital
Brisbane-based. Boutique by design. Built a little differently, and that's exactly the point.
Springboard was created to leave behind everything people hate about agency life. No vanity metrics. No hero culture. No endless firefighting. No burnout badges worn as a badge of honour.
Instead, they've built the kind of agency the industry could do with a bit more of. The client relationships are long-term, the bar is high, the work is rewarding, and the humans are the real magic.
And here's the extra little flex. Springboard has the backing of Alpha Digital, their big sister agency, meaning you'll have extra firepower in your corner, plenty of clever humans to bounce ideas around with, and experienced eyes on complex strategy when you need them.
And perhaps the biggest flex of all? People stick around. Clients included.
Which probably tells you everything you need to know.
The Gig
You'll sit in the sweet spot between brilliant clients and some very clever digital humans.
You'll manage a portfolio of brands, build lasting relationships, oversee strategy delivery and keep everyone moving in the same direction. You'll be the go-to for your clients, making sure nothing falls through the cracks.
You don't need to be the world's best SEO Specialist or a Paid Media gun. That's what Springboard's specialist team is for. But you do need enough technical depth to hold your own in conversations, know what's happening inside the platforms, ask smart questions, and guide clients through the bigger picture.
Think part strategist, part relationship builder, part project wrangler, part digital translator.
And if you've got a blend of Client Success and Digital Specialist experience? Even better. There's plenty of room to shape this role around your strengths.
The Best Bit?
This role has real runway. Not the kind that gets mentioned in an interview and then mysteriously disappears once you start.
You'll join as a Client Success Manager with a clear pathway into Senior Client Success Manager as your portfolio, influence and autonomy grow.
You'll also be joining an agency that backs its people to grow, with structured reviews, regular feedback, real mentorship and clear growth pathways already in place.
What We're Looking For In You