07th July, 2025
We’re proud to be partnering with Biza.io as they scale across multiple key hires - building out a world-class team to support their next chapter of growth.
Biza is a SaaS company that’s been rewriting the rulebook on data-sharing infrastructure in Australia.
Founded in 2017 with a bold mission to help organisations navigate the complex, ever-evolving world of Consumer Data Right (CDR) compliance, Biza has grown from a bootstrapped startup to the most trusted name in CDR - powering secure, scalable data-sharing solutions for over 18 million Australians, and employing more CDR experts than any other company in the country.
Following a $7.5M Series A raise in 2022 (led by OIF Ventures + Jelix), they’ve expanded into Data Recipient solutions, launched community projects like DataRight Plus, and built tech that’s reshaping how consumers control their data.
Now? They’re on the hunt for a Senior Technical Support Engineer with an automation flair -someone who can dig deep into customer issues, work confidently with APIs and error logs, and build the support stack of the future using automation and AI.
This is a hybrid role (in-terms of split of responsibilities) which will involve:
- Deep technical troubleshooting and hands-on customer support
- Strategic AI enablement to scale and streamline support workflows
If you're an equal parts problem solver, systems thinker, and tech-first customer advocate - this one’s got your name on it.
The Gig You’ll be:
- The first responder for technical support tickets, managing issue resolution across API, data, and cloud platform contexts
- The internal engineer of smarter, AI-enabled support workflows
- The bridge between customer experience and technical excellence - ensuring tools, docs, and platforms enable high-fidelity support
- The customer’s voice within the business - spotting issue patterns, escalating intelligently, and contributing to platform improvement
This isn’t about just “solving tickets.” It’s about solving
real technical challenges with care and clarity.
What You’ll Be Owning Technical Support Engineering (60%) - Independently run and maintain the support desk (Jira Service Management or equivalent)
- Triage and resolve technical issues across the Biza platform, especially involving APIs and data schema validation
- Act as the escalation point for complex customer issues (e.g., interpreting error logs, identifying misconfigurations, assisting with SSL or schema issues)
- Review and troubleshoot API requests/responses aligned with CDR standards (banking, energy, common APIs)
- Collaborate directly with Engineering, Product, and Compliance to validate, resolve, and communicate fixes
- Ensure timely and high-quality support to compliance-sensitive customers in fintech and data-sharing sectors
AI Enablement & Automation (40%) - Build and optimise support flows using AI agents, bots, and LLMs
- Reduce repetitive tickets through self-service and smart documentation
- Work closely with Technical Writers to AI-optimise knowledge articles
- Monitor AI tools in action - fine-tuning outputs for tone, accuracy, and helpfulness
- Prototype and iterate on internal automations and workflows to scale effective support
What We’re Looking For in YOU - 5+ years in technical support, SaaS onboarding, or customer engineering roles
- Demonstrated ability to troubleshoot REST APIs, interpret HTTP codes (like 400, 422, 500), and handle schema-related issues
- Strong understanding of secure web protocols and cloud environments (AWS preferred)
- Experience with support tools (Jira Service Management, etc.)
- Experience with implementing or managing AI-based tools (bots, automation agents, LLM workflows)
- You think in systems, act proactively, and communicate clearly and empathetically
- You’re not afraid to roll up your sleeves and dive into a stack trace or JSON payload
Why You’ll Love Biza - Impact now, innovation next - solve real customer challenges and help build the AI-powered support stack of tomorrow
- Ground floor energy - define how technical support scales in a growing, high-trust team
- Brilliant humans - collaborate closely with sharp product engineers, technical writers, and compliance leads
- Remote-first, culture-driven - work from anywhere on the East Coast, with regular offsites to stay connected
- Competitive salary + equity - be part of a company with real traction and long-term upside
- Grow your own way - this role offers genuine scope into leadership, solution architecture, or pre-sales enablement
Sound like your kind of challenge?
Hit APPLY or reach out directly for a chat.
Here’s how you’ll Fynd us:
adam@fyndco.com.au | 0422 366 018
dan@fyndco.com.au | 0407 903 686
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