_{20th October, 2026}

IT Operations Support Senior Associate #1066513
Position Description:
Position Overview/Description:
This is an Information Technology Operations based role that supports the Louisville Assembly Plant - home of the Fathom. Louisville prides itself on being a leader in vehicle technology. This is an outstanding opportunity to be a member of the plant's Site IT team and to assist in redefining and reimagining how Site IT lends support to the manufacturing team. As a member of Site IT you will be hands-on in helping the plant produce Built Our Tough vehicles. As part of the job responsibilities, you will be engaged to support a broad range of Our IT infrastructure and application services in use daily to produce our high-quality vehicles. You will also lend your knowledge and experiences to support process improvement efforts toward flexible and lean manufacturing, enabling Factory of Tomorrow (e.g., IIOT, software-defined networks, next-generation error proofing, digital solutions, and various mobility solutions) along with supporting the legacy manufacturing systems within the facility. The successful candidate will work with global teams for technical troubleshooting, data analysis, and problem resolution of plant floor applications and infrastructure; as well as leading various efforts to ensure all supported applications meet Ours productivity goals. You will also interface daily with all plant business operations, from assembly and industrial controls to quality and finance. This position provides an excellent opportunity to expand your IT skillset while becoming proficient in manufacturing operations at Our Motor Company.
 
Job Requirements:

• A 2-year or higher college degree
• An eagerness to learn, embrace, and practice within our defined IT Operations
• A strong desire to learn manufacturing and business practices from our IT perspective
• A broad business and manufacturing mindset
• An understanding of computer-based tools, computing infrastructure, and an interest in processes that support manufacturing operations
• A willingness to work in a high-pressure production environment
• An utmost commitment to support a 24x7 operation
• A willingness to learn, adapt, and embrace new technologies
• A willingness to get hot, cold, and dirty in a semi-tempered plant floor environment

 
The successful candidate should have the following qualifications:

• Strong written and verbal communication skills
• Ability to multi-task; manage multiple tasks/projects
• The ability to efficiently adjust communications effectively across all audience levels of varying competencies and diversities (line operator, supervisor, engineer, area management, plant management, business vendors, and globally distributed & cross functional IT support teams)
• A motivated self-starter who can take initiative in identifying, investigating, and solving problems without supervision
• The candidate must be reliable, dependable, and punctual
• Able to safely lift 50 lbs without assistance and be able to walk 1-2 miles per shift

 
Skills Required:

• IT Operations, Operations Support Systems, Technical Troubleshoot, IT Support, Technical Customer Support, Technical Support

 
Experience Required:
The successful candidate will have or be willing to quickly learn the following:

• Microsoft Windows and Linux server administration experience
• Cisco routers and switches experience, including basic staging, troubleshooting and cabling
• Cisco software-defined architecture (SDA) troubleshooting and implementation experience
• Microsoft SharePoint, Azure / InTune, and Active Directory / ADFS experience
• VMWare vSphere experience
• Microsoft Windows client OS experience
• Microsoft Office365 experience
• Apple iOS, iPhones, iPads experience
• Android device experience
• Computer, printer, handheld terminal, monitor, and other peripheral support experience

 
Experience Preferred:

• Desired, but not required; qualifications, degrees, experiences Plant floor manufacturing experience
• Plant floor automation (Rockwell Control systems, PLCs, etc)
• PowerShell scripting
• 4-year undergraduate degree

 
Education Required:

• High School Diploma / GED

 
Education Preferred:

• Bachelor's Degree

 
Additional Information:
Responsibilities:

• Support a multi-shift operation in a manufacturing plant
• Must be able to work on site with flexible hours in support a multi-shift operation and support weekend production when necessary
• Provide technical support (IT Applications, Infrastructure, operating systems, end-user-productivity tools) to plant business customers throughout a manufacturing space
• Interface with corporate IT and business owners to prioritize improvement efforts
• Support Plant Floor Systems / Corporate teams in resolving incidents; provide triage, execute business continuity plans, support escalations, and provide "hands and feet" support with our international support team (DBA, Server Operations, Ops Control, Network Operations, etc)
• Focus on the integration / long term maintenance of applications and hardware
• Assist the Site IT Manager with managing assignments and workload
• Develop, maintain, and share accurate support documentation
• Support of local network equipment in a Cisco based environment
• Support of local servers across both physical and virtual environments in a Windows and Linux based ecosystem
• Support of Factory of Tomorrow deployments and expansion efforts utilizing IIOT, iOS, software-defined network, mobile, and Android based equipment

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.
 

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