_{31st August, 2026}

Customer Support Specialist 4 #1063476
Job Description:
The energy at our company is contagious. We're driven by our immense passion, as we constantly seek out challenges and identify new opportunities. We work hard to connect with our customers and earn their loyalty for life.  Bring your talent to our company - our opportunities for growth span the globe. We will give you the training and opportunities to unleash your ambition.
 
We are looking for a customer-focused Business Development Representative to support customers through utility program enrollment and the incentive claims process. In this role, you will help identify program eligibility, guide customers through required steps, maintain accurate records, and move qualified customers through the incentive claims pipeline before handing them off to Home Energy Consultants (HECs). Preference is for candidates based in Northern California. This role is ideal for someone who enjoys customer outreach, process coordination, and helping customers navigate complex programs with clarity and confidence, while also supporting opportunities to represent us at in-person dealer and brand events.
 
What You'll Do:

• Contact customers to introduce our program support and explain available utility incentive opportunities.
• Assess customer eligibility and guide customers through enrollment steps, required forms, and documentation needed to advance through the claims and incentive pipeline.
• Move customers through the incentive process in a timely and accurate manner, qualifying eligible opportunities and transitioning them to Home Energy Consultants for deeper consultation and conversion.
• Maintain accurate notes, status updates, and next steps in CRM and related internal systems while coordinating with internal sales, operations, and program support teams to resolve customer questions and process blockers.
• Deliver a high-quality customer experience by communicating clearly, professionally, and with urgency.
• Stay current on utility program requirements, incentive structures, and process updates.
• Support opportunities to represent us at in-person dealer and brand events as needed.

 
Required Qualifications:

• Strong verbal and written communication skills.
• Ability to build rapport quickly and communicate clearly with customers over phone, email, and text.
• Strong organizational skills and attention to detail in a process-driven environment.
• Ability to manage a high volume of customer follow-up activities while maintaining accuracy.
• Comfort working with structured workflows, eligibility criteria, and status tracking tools.
• Self-motivated with a positive attitude and strong ownership mindset.
• Basic computer proficiency and ability to learn CRM and workflow systems quickly.

 
Preferred Qualifications:

• Experience in customer support, inside sales, appointment setting, program enrollment, claims processing, or call-center operations.
• Familiarity with utility programs, rebates, incentives, residential energy products, or home electrification.
• Experience documenting customer interactions and pipeline stages in CRM systems.
• Experience working across handoff points between sales and operations teams.

 
Why Join Us:

• Opportunity to support customers in adopting innovative home energy solutions.
• Exposure to a fast-growing business at the intersection of energy, technology, and customer experience.
• Clear opportunity to build expertise in utility programs, customer conversion, and clean energy operations.
• Collaborative team environment with training and cross-functional partnership.

 
Candidate Requirements:

• Education/Experience:
• High school diploma or GED preferred.
• 2-4 years customer service related experience required.
• Looking for candidates with experience in customer success, sales support, administrative support, or other customer-facing roles.
• Strong customer interaction experience is preferred, including building relationships, resolving inquiries, and providing ongoing support throughout the customer journey.
• Would like to see a background in customer success, sales, account support, or administrative roles that involve regular engagement with customers and stakeholders.
• Ideal candidates will have experience working directly with customers, managing communications, and supporting business objectives in a customer-focused environment.

 
Top 3 must-have hard skills:

• Salesforce experience
• Excel experience
• Outlook

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
 
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
 
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
 
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
 
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
 
To learn more or exercise your rights, please contact us at info@fasttek.com.
 

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