System Engineer
Job Title: System Engineer
Job Duties: Design, implement and manage complex Cisco Unified Contact Center Enterprise (UCCE) architectures and its integrated adjunct platforms. Assess, design and document technical requirements supporting business needs. Analyze system requirements and translate them into functional specifications. Develop implementation requirements for technical infrastructure and services. Troubleshoot and resolve system issues, ensuring high availability and optimal performance. Perform risk and impact management, proactive problem identification, and implement mitigation strategies to reduce operational downtime and enhance service quality. Configure and build profiles in a Cisco UCCE solution. Conduct system audits and conduct thorough analysis of existing processes to identify automation opportunities to improve operational efficiency. Will work in Livonia, MI and/or various unanticipated client sites throughout the U.S. Some projects may allow telecommuting. Must be willing to travel and/or relocate to client sites throughout the U.S. as required by project.
At Fast Switch - Great Lakes (FSGL), doing business as FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Isn't that cool? Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve, and have a little fun along the way.
We at FSGL, have been doing this for 22 years with pride, dedication and plain old-fashioned hard work.
We're a financially strong, privately-held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things, and we do them for Fortune 10 companies, Inc. 500 companies, and technology start-ups.
Our benefits are second to none and thanks to our flexible benefit options you can choose just the benefits that you need or want, options include: