_{24th June, 2026}

Americas Digital Technology (DT) Technician #1059506
Job Description:

• The DT Technicians are responsible for ensuring local DT Infrastructure environments are operationally stable, cost effective, optimized and secured.
• This position assists with Service Level Management for the DT Infrastructure & Security service level agreements.
• These include server, storage & back-up, & security operation.
• This person interfaces with plant personnel, the regional DT team, the AM operation manager.
• This person would support DT infrastructure & security project & operations strategy and assist to align with business objectives for the plant.
• The person works with Americas' site DT team members to help support internal data center operations, security operations, the production change control process and the implementation of IT service delivery improvement initiatives and projects within the region.

 
 
 
Primary Responsibilities:

• Provide break fix and troubleshooting service for the site
• Provide on-site IT Operations support for all IT Infrastructure and Operating systems including PCs, locally administered servers, workstations, network routers, network nodes, printers
• Execute incident, problem and change management processes using the designated tracking tool
• Face off to business customers within the site ensuring excellent customer service
• Local responsibility for Asset management and consumption tracking, keeping CMDB in line with actual
• Manage local applications including break fix, housekeeping and system administration as appropriate
• Work with internal resources and outsourcing partners to deliver day-to-day IT Operations, ensuring systems/solutions are meeting / exceeding availability and performance service levels, decreasing business impacting incidents and ensuring customer satisfaction is achieved locally within the site
• Take ownership of all incidents and initiatives affecting site's IT environment regardless of which group is driving
• Do what it takes to get business working including hands on intervention as required
• Fix root causes of incidents to assure no repeat incidents and lowering both lost units and lost work hours for those incidents that do occur
• Participate in on call duty as required in the local site
• Support local project implementations when they occur
• Execute local change management
• Ensure conformance and adherence to working procedures and audit standards
• Support and participate in EH&S objectives
• 5+ years of experience in Information Technology with specific knowledge in IT daily operations and systems management

 
Education:

• Bachelor's Degree preferred

 
Desired Competencies, Experience, & Qualifications

• Knowledge of ITIL-process desirable
• Distinctive IT-related knowledge and understanding as well as analytical way of thinking
• Enjoys dealing with customers, first experiences with IT-helpdesk
• Highly team-oriented and confident appearance
• Very good written and spoken English
• Able to cope with pressure, good manners and a solution as well as customer oriented work style

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Workplaces in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022 and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
 
AI & Hiring Disclosure
We use AI tools to support parts of our hiring process, such as reviewing applications and identifying potential matches. These tools are designed to promote efficiency, consistency, and fairness, and they are always used under human oversight.
All personal data collected is used solely for recruitment purposes, and you have the right to know, access, or request deletion of your data at any time, subject to legal limits.
If AI will be used in a video interview, you'll be informed in advance and asked for your consent, with the option to opt out.
Our tools are regularly reviewed to detect potential bias and to ensure compliance with all applicable laws and our commitment to inclusive hiring.
To learn more or exercise your rights, please contact us at info@fasttek.com.
 

Apply For Job