_{18th August, 2025}

Non-Technical Analyst #1034312
Job Description:

• The energy at our company is contagious. We're driven by our immense passion, as we constantly seek out challenges and identify new opportunities. We work hard to connect with our customers and earn their loyalty for life.
• Bring your talent to our company - our opportunities for growth span the globe. We will give you the training and opportunities to unleash your ambition.

 
Key Responsibilities

• Be a specialist on the Used Vehicle Market including product, customer, and competition in the segment.
• Main point of contact for us and Dealer Warranty operations
• Coordinate and meet with internal and external groups focused on the Dealer and Customer Experience.
• Manage integration into existing corporate interfaces/systems related to Dealer and Customer assistance, Chat, Recall/Field actions tracking and Brand compliance.
• Perform data analytics related to dealer retail sales, profitability, identify trends, and audit Dealer Compliance
• Build and maintain high trust relationships and networks of business contacts while acting with integrity and a respect for others and an ability to demonstrate teamwork.
• Collaborate with other members on Pre-Owned team to improve the consumer and dealer experience across all touch points.
• Identify, and pursue pre-owned best practices to share with field and dealers.
• Will also need to effectively communicate tools, programs and information to both the field and Central Office leadership.

 
Qualifications/requirements
 

• Bachelor's degree or equivalent experience
• 4+ years in sales and customer service
• Automotive Experience in either field or retail operations or both - preferred.
• Excellent oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly.
• Excellent time management skills - the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal.
• Highly proficient in the use of Excel, Power BI, etc...
• Excellent project management skills and the proven track record to manage multiple projects at any given time
• Ability to deal with ambiguity and take charge to get things done
• A consumer-centric, results-driven mentality
• Dealer/field Fixed operations experience (recommended)
• Dealer/field Finance and Insurance experience (recommended)
• Team size is around 18
• Working closely with those in the Cadillac Tower location, this role touches almost every area as it is operations based
• Oversee warranty management, including issue review and resolution—determining whether claims should be approved or declined.
• Act as a liaison for dealer-related concerns and provided support for CarBravo operations.
• Experience in finance and insurance (F&I) is considered a valuable asset.
• This individual will be learning on the job and is expected to be up to speed within approximately one month.
• Opportunity to extend or go direct
• bachelor's degree or equivalent experience
• 4+ years in sales and customer service
• Used car experience is important

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
 

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