_{31st July, 2025}

Instructional Designer #1032986
Job Description:

• Produce instructor guides and participant materials for new courses (participants include agents and team leads)
• Write easy-to-understand user documentation for the knowledge base
• Through interviews and observations, determine the most efficient process/method for performing tasks and functions associated with work duties
• Document use of systems and other resources necessary for performing job tasks
• Improve individual and group performance of agents by analyzing and developing instructional solutions including process documentation, work instructions, classroom training, eLearning, job aids and knowledge articles.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Produce instructor guides and participant materials to support instruction. Use instructor guide standards that facilitate solid delivery of instruction. Instructor evaluation and sample instructor guide attached for reference.
• Analyze, design and produce solutions that help our agents meet and exceed performance requirements and business goals using instructional design methodology such as ADDIE/SAM/Other.
• Identify opportunities to improve agent performance through training and knowledge; make recommendations based on findings. This will involve participating in calibrations and listening to live calls, shadowing agents, reviewing metrics and trends.
• Lead training efforts and produce strategies to impact behavioral change, based on documented performance requirements or other metrics.
• Build documentation for knowledge management system
• Create evaluation strategies (3 levels) for all learning solutions
• Develop project plans that include review checkpoints for content approval. Solicit feedback from internal team relative to instructional standards and process documentation. Facilitate review meetings following pilots to determine needed changes to content.

 
Requirements:

• Bachelor's degree required
• 3-5 years of experience to include: Instructional Design, Web-Based, eLearning, ADDIE, SAM, Process, Improvement, SME
• Excellent written skills in English
• Strong working knowledge of Microsoft Office
• Training/Presentations skills a plus
• May be required to drive a company vehicle - valid driver's license and clean driving record required
• Will be required to travel Domestically and Internationally (10%-20%) to include Canada

 
Additional Information / Must Have's:

• Proficient in Microsoft Office Suite: Word, PowerPoint, Excel, Forms
• Experience with eLearning authoring tools: (e.g., Articulate Storyline, Adobe Captivate, Camtasia, etc.)
• Experience designing and developing training in multiple modalities (Instructor-led training (ILT), Virtual instructor-led training (vILT), Web-based training (WBT/eLearning), Blended learning programs)
• Familiarity with adult learning principles and instructional design models (e.g., ADDIE, SAM)
• Strong presentation and facilitation skills
• Preference is in the area / attend CTC 1-day per week, but if we don't find someone, then I completely understand going further and becoming more remote.

 
Additional Info: At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
 
 

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