_{28th May, 2025}

Operations Associate #1028163
Job Description:

• The energy at our company is contagious. We’re driven by our immense passion, as we constantly seek out challenges and identify new opportunities. We work hard to connect with our customers and earn their loyalty for life.
• Bring your talent to our company – our opportunities for growth span the globe. We will give you the training and opportunities to unleash your ambition.

 
Hardware Deployment & Setup

• Deploy and configure end-user devices, including desktops, laptops, handheld scanners, mobile and fixed printers.
• Perform imaging, configuration, and network setup to ensure full integration into our IT environment.
• Support the setup of new equipment related to WMS and ASRS systems.
• Technical Troubleshooting & End-User Support
• Provide hands-on support for hardware, software, and peripheral issues at the site.
• Resolve user connectivity and performance issues across wired and wireless networks.
• Escalate complex issues to the central IT or engineering teams as needed.
• Cisco Networking Support
• Assist with the configuration, maintenance, and troubleshooting of Cisco network equipment, including access switches and wireless access points.
• Support VLAN changes, port activations, and switch port troubleshooting in coordination with network operations.
• Participate in switch replacements and network cutovers, ensuring proper patching and labeling.
• Project Support & Execution
• Execute site-level tasks in support of broader IT projects, such as hardware refreshes, infrastructure upgrades, and system rollouts.
• Coordinate with project managers and vendors to ensure timely completion of deliverables.
• Independent Site Operations
• Act as the primary on-site IT support resource for the Davison Road Processing Center, operating independently and making sound technical decisions with minimal oversight.
• Monitor and maintain key IT systems critical to operations, including ASRS, scanners, and network-dependent equipment.
• Prioritize issues based on operational impact and user needs.
• Communication & Collaboration
• Communicate clearly and professionally with end users, operations leadership, and IT teams.
• Document issues, steps taken, and resolutions in the ticketing system and knowledge base.
• Provide input and suggestions for improving local IT support processes.
• Process Compliance & Documentation
• Follow standard IT processes, including change control, incident management, and hardware tracking.
• Maintain accurate documentation of device configurations, IP assignments, cabling, and network diagrams.
• Ensure all equipment is properly tagged and tracked through inventory systems.
• Inventory & Equipment Management
• Manage local stock of critical IT components to minimize downtime.
• Assist with physical inventory checks and updates to asset management records.
• Coordinate shipping and receiving of devices for repairs or replacements.

 
Travel & Regional Support

• Willingness and availability to travel regularly to other Michigan-based Processing Centers and satellite locations, including Burton, Lansing, Ypsilanti, and Pontiac.
• Provide onsite technical support during rollouts, outages, and priority incidents at these locations as needed.
• Act as a regional IT support extension to ensure consistent service levels across multiple facilities.

 
Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
 

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