_{28th May, 2025}

Operations Associate #1028157
Job Description:

• The energy at our company is contagious. We’re driven by our immense passion, as we constantly seek out challenges and identify new opportunities. We work hard to connect with our customers and earn their loyalty for life.
• Bring your talent to our company – our opportunities for growth span the globe. We will give you the training and opportunities to unleash your ambition.
• The main function of an operations associate is to perform various administrative, technical, and/or customer service tasks across assigned business units.
• A typical operations associate is responsible for managing complex data, resolving customer issues, performing company research, assisting in project management, maintaining equipment inventories, and administering company policies.

 
Job Responsibilities:

• Gather, develop, maintain, and interpret complex data.
• Communicate statistical and technical data with internal and external business units.
• Assist in system change management and deployment.
• Respond to inquiries for routine system issues and mainframe batch issues.
• Assist in central deployment of changes to distributed cycle and mainframe batch cycle.
• Assist in statistical reporting of metric and operational performance data.
• Partake in asset management, pricing research, and procurement for online hardware and software.
• Conduct physical inventories of equipment
• Participate in audits to determine the accuracy of inventories and records.
• Manage complex or sensitive service orders.
• Participate in feasibility studies, costing, and proposal preparations.
• Provide training and assistance on new technology, telecom applications, systems, features, and communication charges.
• Provide customer assistance with routine inquiries and problems such as software, hardware, and network operations.
• Log and track inquiries and compile customer service statistics.
• Administer policies and procedures.
• Assume operational assignments where needed.
• Process order for Online Change/Add/Move requests.
• Provide billing issue resolution and adjustments.
• Assist project leaders with administrative tasks involving planning alterations, openings, relocations, consolidations and/or removal of communications systems.
• Schedules installation and testing with Third Parties and Authorized Users prior to cutovers.
• Assist operational and support groups with project implementations.
• Monitor customer questions and complaints to ensure adherence to established Customer and Supplier procedures.
• Monitors and manages hardware resources.
• Prepare business cases and appropriations requests.
• Monitor and report on operations/financial metrics.
• Interface closely with process staffs to help them achieve their strategic plans and deployment initiatives.
• Assist in providing security consulting and detecting security violations.
• Act as a focal point for gathering audit comments and follow-up documentation.
• Assist in providing vital records support.
• Assist in providing disaster recovery support Facilities Management
• Assist in the planning, scheduling, monitoring, and reporting activities for facility projects.
• Determine, monitor, and review costs, operational budgets, schedules, and staffing requirements for facility teams.
• Assist in general deployment of maintenance services.

 
Skills:

• Strong organization, planning and data management skills.
• Demonstrated problem solving, critical thinking, and strong analytical abilities where problems are complex.
• Strong written and verbal communication skills.
• Ability to work independently and collaborate cross-functionally.
• Strong interpersonal styles and communication methods to work effectively with business partners.
• Knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Project).
• Ability to handle multiple projects simultaneously.
• Ability to prioritize assignments/projects and multi-task within restricted time constraints.
• Demonstrated capability of working in complex, global environments with global project teams.
• Knowledge and understanding of Corporate/unit policies and procedures.
• Knowledge and understanding of corporate/unit policies and procedures.

 
Education/Experience:

• Bachelor’s degree in business administration, Finance, Computer Science, or related field.
• 2-4 years of experience required.

 
Specific Responsibilities:

• Hardware Deployment & Setup
• Deploy and configure end-user devices including desktops, laptops, handheld scanners, and printers.
• Perform physical installation, imaging, and connectivity setup for all hardware.
• Technical Troubleshooting & Support
• Provide hands-on support for diagnosing and resolving hardware, software, and network-related issues.
• Act as the first point of contact for local IT incidents and service requests.
• Project Support & Execution
• Assist with the planning and implementation of site-level IT projects including infrastructure upgrades, system rollouts, and hardware refreshes.
• Track milestones, coordinate tasks, and report status updates to central IT teams.
• Independent Site Management
• Operate with minimal supervision while managing the day-to-day IT support needs of the site.
• Maintain accurate records of equipment, work completed, and open issues.
• Communication & Collaboration
• Maintain strong communication with local operations, central IT, and project stakeholders.
• Provide updates, escalate issues appropriately, and ensure expectations are aligned.
• Process & Documentation
• Follow standard operating procedures for device deployment, support, and asset tracking.
• Document configurations, troubleshooting steps, and resolutions for knowledge sharing.
• Inventory & Equipment Management
• Maintain local stock of IT equipment and accessories to ensure timely deployment and replacement.
• Track asset usage and ensure accurate inventory records

 
Additional Info:
 
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
 

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