_{03rd March, 2025}

Technical Skill Area Lead #1018337
Description:

• Technical Service Operations (TSO) is currently seeking a highly skilled, solutions-oriented Technical Skill Area Lead to join the Service Technical Assistance Resource (STAR) team.
• The Technical Skill Area Lead will be responsible for supporting and representing the respective STAR Agents and Master Consultant as a technical resource for their assigned commodities.
• The technical lead will develop and implement internal methods to ensure quality of repair guidance offered to dealer technicians.
• The employee will manage, track and report on all emerging and unresolved issues within the assigned group.
• The individual must work cross functionally with organizations to ensure the needs of the STAR Center are met.
• The role will also include oversight of case handling processes and procedures.

 
Responsibilities Include: 

• Develop, manage, and execute internal methods to maintain accurate and consistent quality repair guidance;
• ensure emerging and unresolved issues are escalated and tracked until resolution;
• maintain awareness and provide communication of technical developments affecting STAR;
• manage and provide technical support for high-risk case escalations;
• through case evaluation and assessment, identify gaps in available technical training reference material and individual agent technical knowledge;
• work with the STAR Technical Training and Knowledge Management team to make recommendations on enhanced technical training development; support business partners in achieving established STAR Center metrics.

 
Additional Responsibilities: 

• Tech Advisor point of contact at STAR
• Global Commodity Manager point of contact at STAR
• Additional technical resource for Master Consultants and Agents
• Unresolved/Emerging Issues Identification
• Case Technical Evaluation & Guidance of Agents
• STAR Management Inbox support
• Identification of individual Agents’ technical training needs
• Handle our Policy Violations
• Case Handling Process and Procedure oversight

 
Requirements:

• Minimum of five to ten years of automotive repair experience
• Bachelor's degree in Business, Engineering, Automotive Technology
• Strong analytical, communication, and coaching skills
• Self-motivated, strategic thinker with a willingness to work with others.
• Project/Process Management experience
• Proficient in Microsoft Office -- Excel, Access, PowerPoint, etc.
• Ability to multi-task and prioritize in a fast-paced work environment.
• Demonstrated ability to achieve goals under minimal supervision.

 
Preferred Qualifications:

• Experience in Technical Assistance case handling.
• Understanding of dealership service & parts processes and operations

 
Additional Info: At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
 

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