_{10th December, 2024}

Customer Service Representative #1011881
Job Description:

• We would like someone with experience in customer support, preferably familiar with some enterprise system, such as SAP or equivalent.
• They will need to be comfortable using excel and communicating internally and externally.
• Spanish speaking/writing is beneficial since we have many customers located in Mexico.

 
Job Summary/Basic Function:

• Process customer inquiries, quotes and orders, track shipments, report follow up and special projects as needed.
• 55% Create quotes and orders per customer requests, in a timely and accurate manner.
• This is to include some parts research, or parts information inquiries, following up for any documentation needed or work with customers on updating PO’s or determining shipment schedules.

 

• 20% Answer customer inquiries on open orders, shipment status, etc.
• Provide tracking information with status as requested.
• And track shipments that are invoice at delivery, remove billing blocks so they can invoice.
• Send any requested documentation, such as MSDS sheets, import/export reports, commercial invoice copies, etc.
• 10% Follow up on open RMA’s, Credits, Debits and consignments. Update equipment records with warranty information.
• 10% Projects as assigned and back-up for other team members.
• 5% Assist in researching information needed for collection purposes as it relates to quotes, orders and PO’s processed.

 
Basic Qualifications Education and Experience

• BS/BA Degree in a business/financial area or equivalent experience preferred.
• Minimum 1-2 years of similar job experience or office administration experience. Key Competencies
• Strong communication skills, excellent interpersonal skills and customer service skills required.
• Excellent oral and written communications skills.
• Bi-Lingual (English/Spanish) beneficial.
• Must be team oriented and team contributor.
• Must be proactive and collaborative.
• Take a professional interest in helping the team achieve operational excellence; be communicative and responsive and work together to improve service.
• Participate in all facets of training and development.
• Ensure full compliance with all corporate policies, internal controls, Sarbanes-Oxley Act.
• Insures protection of company assets in all areas through front line knowledge and experience.

 
Other Requirements:

• Projects as assigned.

 
 
Additional Information:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra.  We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is a financially strong, privately held company that is 100% consultant and client focused, operating in nearly half of the states in the U.S., Europe and India.
We've differentiated ourselves by being fast, flexible, creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:
 

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

 
Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, and 2023!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
Follow us on Twitter: https://twitter.com/fasttekglobal
Follow us on Instagram: https://www.instagram.com/fasttekglobal
Find us on LinkedIn: https://www.linkedin.com/company/fasttek
You can become a fan of FastTek on Facebook: https://www.facebook.com/fasttekglobal/
 

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