18th December, 2025
About the Opportunity
We are seeking a proactive and highly organised Building Consultant – Maintenance to play a pivotal role in supporting our clients through the post-construction and maintenance phase of their home journey.
In this role, you will be the key liaison between homeowners, maintenance trades, and internal construction teams, ensuring maintenance requests, defect items, and warranty matters are managed efficiently, professionally, and with a strong customer-first mindset.
If you enjoy problem-solving, building relationships, and delivering outstanding service, this is a fantastic opportunity to develop your skills and grow your career within the construction and maintenance space.
About the Role
As a Building Consultant, you will be the primary point of contact for clients regarding maintenance enquiries, defect rectifications, and general post-handover support. Your responsibilities will include:
- Managing client maintenance requests and defect notifications from initial contact through to resolution
- Providing regular progress updates and clear explanations to clients regarding maintenance processes and timeframes
- Coordinating with Site Supervisors, Construction Managers, trades, and internal teams to ensure timely and effective outcomes
- Accurately documenting all client interactions, maintenance actions, and resolutions in internal systems
- Handling client concerns with empathy, professionalism, and a solutions-focused approach
You will play a critical role in ensuring our clients feel supported, informed, and confident long after construction is complete.
About You
You are customer-focused, organised, and calm under pressure, with the ability to manage multiple maintenance matters at various stages.
You will bring:
- Strong verbal and written communication skills
- A friendly, empathetic, and professional manner when dealing with clients
- The ability to manage challenging conversations with confidence and care
- Excellent time management and prioritisation skills in a fast-paced environment
- A willingness to learn building maintenance processes, systems, and procedures
Experience in residential construction, maintenance coordination, defects management, or warranty support is advantageous but not essential. A strong background in customer service and a genuine desire to help people is what matters most.
Why Join Us?
At BGC, we pride ourselves on our positive, inclusive workplace culture where teamwork, support, and collaboration are at the heart of everything we do. You’ll enjoy a role where your contribution truly makes a difference to our clients. You’ll also enjoy some great perks, including:
- In-house BGC discounts
- Employee Assistance Program
- Vehicle discounts through AHG
- Corporate discounts, including health insurance, Crown Hotels, retail shopping, and more
Learn more about our culture and benefits at www.bgc.com.au/careers
Important Information Please note: We are unable to provide sponsorship or relocation for this role. Applicants must have the right to live and work in Australia.
Ready to Take the Next Step?
If you are passionate about delivering exceptional customer service and have the skills to thrive in this role, we would love to hear from you!
click ‘Apply Now’ to submit your resume and cover letter.
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