_{30th January, 2025}

Field Service Engineer (Data Center) (Multiple locations)
Our client, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage, and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean, and energy-efficient solutions for a better tomorrow,” our client leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Our client serves customers through its sales offices, R&D centers, and manufacturing facilities spread over close to 200 locations across five continents.
Our client has 158 sales offices, 72 R&D centers, and 48 manufacturing facilities worldwide. Throughout its history, our client has received various global awards and recognition for its business achievements, innovative technologies, and dedication to ESG. Since 2011, our client has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, our client was also recognized by CDP with leadership-level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
About the job:
We are seeking a dynamic and experienced UPS Field Service Engineer to join our team. This is an exceptional opportunity for a self-motivated and results-driven professional to contribute to our rapidly growing organization. As a UPS Field Service Engineer, you will work at the forefront of power technology, utilizing your skills and experience in UPS, power distribution units, and power systems maintenance. You will play a pivotal role in providing technical support to our customers, ensuring the highest level of service and satisfaction.
Responsibilities:

• Provide on-site technical support for uninterruptible power supply (UPS) systems, including installation, maintenance, and troubleshooting.
• Conduct regular preventive maintenance on UPS systems and power distribution units to ensure optimal performance and minimize downtime.
• Respond promptly to service calls and resolve customer issues effectively and efficiently.
• Collaborate with the sales team to provide technical expertise and support during the sales process.
• Provide feedback to the product development team on potential product improvements or new product opportunities based on customer feedback or market trends.
• Train customers and end-users on the proper use and maintenance of our products.
• Stay updated on the latest industry trends, technologies, and competitor products.

Qualifications:

• Technical degree in electronics-related field or Military electronics technical training.
• 5+ years’ experience in this field and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU’s / Power Distribution Units, Static Automatic Transfer Switches, Branch Circuit Monitoring, and other electrical equipment.
• Extensive knowledge and experience in UPS systems, power distribution units, and power systems maintenance.
• Strong technical aptitude and ability to quickly learn new technologies.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Outstanding customer service skills and a commitment to providing the highest level of customer satisfaction.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts in a clear and understandable manner.
• Proven ability to work effectively in a team environment, as well as independently.
• Willingness to travel 60% with extended overnight stays as required to meet customer needs and business objectives.
• A valid driver's license and a good driving record.

This role offers a competitive salary package, comprehensive benefits, and the opportunity to work with a dynamic team in a fast-paced and innovative environment. If you are a self-starter with a passion for technology and a commitment to customer satisfaction, this is the job for you.

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