_{26th November, 2024}

Technical Support Engineer
Union, NJ (on-site)

About Our Client:
Our client is a global leader in energy management solutions, specializing in the research, development, and manufacturing of advanced energy management products. With decades of experience, they deliver innovative and flexible solutions for customers worldwide. Their product line serves both energy utilities and consumers, offering devices that range from basic power meters to advanced power quality meters. These tools enable timely corrective actions, energy conservation, and the prevention of equipment failures.

Technical Support Engineer Responsibilities:
The Technical Support Engineer will work within the technical support department, providing hardware and software support for our client’s products. This role is based in Union, NJ, and will report directly to the office. The position focuses on resolving technical issues and enhancing the customer experience through collaboration with teams across Engineering, Sales, Billing, Project Management, Shipping, and Product Assembly.

Key Responsibilities & Tasks:

• Resolve technical issues and provide customer support.
• Maintain the reliability and performance of customer systems through technical assistance.
• Repair warranty meters and prepare repair quotes.
• Modify devices based on customer-specific requirements.
• Perform meter testing, calibration, and troubleshooting.
• Collaborate with third-party vendors for hardware integration.
• Provide feedback to the Engineering team to improve products.
• Create, update, monitor, and close tickets for support requests.
• Manage and improve documentation for the knowledge base system.
• Oversee product verification and operational reliability.
• Configure customer eXpertPower sites based on their needs.
• Offer technical guidance to the eXpertPower Solution and Product Assembly teams.

Requirements:

• Bachelor’s degree in Engineering, preferably Electrical Engineering or Computer Science.
• Strong computer skills with advanced software knowledge.
• Minimum 4 years of experience in system troubleshooting and problem-solving.
• Proficiency in Microsoft Office and CAD software.
• Strong understanding of Serial, Fiber, and Ethernet protocols and communications.
• Knowledge of metering products, billing systems, and three-phase power systems.
• Positive, enthusiastic, self-motivated, and customer-focused attitude.
• Team leadership skills with a collaborative mindset.
• Quick learner, comfortable in fast-paced, dynamic environments.
• Ability to travel to customer sites, including occasional overnight stays.
• Strong written and verbal communication skills.
• Experience using hand tools and soldering.

Desirable Skills:

• Expertise in power transmission, distribution, and control applications.
• Experience with RTU, HMI, SCADA, and data acquisition systems.

Apply Today:
Email your resume to savannah@powercareers.net

Why work with us at Power Careers as opposed to other firms? 
The biggest value we bring to you as a potential candidate is our ACCESS to employers, our ABILITY to technically vet skill set matches and our EXPERTISE when considering your employment offer package.  By access, we mean the industry relationships we have cultivated with Presidents, Owners and Operations Executives across the country who reach out to us daily with their talent needs.  Here’s a rundown of advantages you gain by working with our firm.

-We are experts in this Niche. We know the equipment-makes, models and manufacturers.  We know the electric power supply chain from generation, to transmission to distribution, storage and quality assessment. 
  
-We have access to career opportunities that are not publicized and have longstanding relationships with companies across the United States.  This gives us the ability to make candidate recommendations to top level decision makers without waiting on cumbersome internal recruitment processes.
  
-We keep your candidacy 100% confidential letting you have peace of mind that you can explore your options while currently employed.
  
At a minimum, connect with me on LinkedIn!
Savannah Wills, Recruitment Manager at Power Careers LLC
savannah@powercareers.net
Worried about the security of your resume, email me directly!
 
"I specifically recruit for and support mission critical power, electrical power, renewable energy, utility, electric and smart grid development, data center growth, digital and electrical infrastructure, construction, and the electric vehicle (EV) markets. This includes industries in power generation, power distribution, power transmission, regional transmission organizations (RTOs), independent system operators (ISOs), electrical contracting, power quality, back-up power, packaged power, battery power, uninterruptible power supplies (UPS), power protection and controls, electrical testing, power equipment maintenance, acceptance testing, commissioning, solar energy, wind energy, hydro energy, tidal energy, and geothermal energy."

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