Service and Support Engineer Opportunity
Location: New Jersey

Are you an experienced engineer with a passion for energy management solutions and customer satisfaction? We are seeking a dedicated Service and Support Engineer to join our dynamic power meter and power quality/management technical support and field service team in Union, NJ. This role is integral to providing cutting-edge solutions for hardware and software support while enhancing the customer experience.

About the Role: As a Service and Support Engineer, you will play a key role in resolving power meter equipment and software technical issues, driving projects to completion, and supporting the reliability and performance of our advanced energy management systems. You will collaborate with cross-functional teams, including Engineering, Sales, Field Service, and Technical Support, to deliver top-tier service to our clients.


Key Responsibilities:

• Troubleshoot technical and field service power meter issues to ensure exceptional customer support.
• Act as a liaison between departments to drive project success.
• Utilize a test bench to simulate and resolve field meter issues.
• Collaborate with 3rd-party vendors to support hardware integration with software.
• Manage a ticketing system to document, monitor, and resolve support requests.
• Contribute to the development and maintenance of the company knowledge base.
• Ensure product quality and reliability through rigorous verification processes.
• Configure and manage energy management systems based on project requirements.
• Travel occasionally to customer sites for onsite support.

Qualifications:

• Bachelor’s degree in Engineering (Electrical Engineering or Computer Science preferred).
• 2-3 years of experience in system troubleshooting, analysis, and problem-solving.
• Proficiency in Microsoft tools, CAD software, and communication protocols (Serial, Fiber, Ethernet).
• Knowledge of three-phase power systems, metering products, and billing systems.
• Strong team player with excellent communication skills.
• Positive, self-motivated, and customer-focused attitude.
• Ability to thrive in a fast-paced environment with occasional travel.

Desirable Skills:

• Experience with power transmission, distribution, and control applications.
• Familiarity with RTU, HMI, SCADA, and data acquisition systems.
• Understanding of communication protocols like Modbus and BACnet.
• Electrical wiring experience for residential or industrial settings.

Why Join Us? This is an exciting opportunity to contribute to innovative energy solutions while growing your expertise in a supportive, collaborative environment. If you're passionate about engineering and customer success, we’d love to hear from you!