Position Overview
Our client is seeking a motivated and solutions-oriented RMA Coordinator with extensive experience in material handling, specifically in managing and coordinating material returns. This role involves processing and tracking service-related RMAs, including equipment and parts from Field Service teams and Production facilities. The RMA Coordinator will also source replacement parts from inventory, vendors, or Production. The ideal candidate will possess excellent communication, problem-solving, and time-management skills.
Key Responsibilities

• Track RMA materials from the field, production, or vendors as needed.
• Manage RMA inventory in Field Service warehouses.
• Process and follow up on open RMA orders.
• Source replacement equipment/parts to support field technicians.
• Collaborate with internal teams, including Field Service, purchasing, warehouse, shipping, and accounting, to close RMA orders.
• Manually handle RMA orders, including loading/unloading pallets or skids (forklift license required).
• Validate material requirements and update inventory in multiple IT systems.
• Ensure quality checks and required documentation are completed.
• Coordinate with vendors for item returns, replacements, or credit notes.
• Adhere to existing RMA processes and identify opportunities for improvement.
• Assist purchasing teams with information needed for procuring parts/equipment.
• Notify stakeholders of any material delays promptly.
• Expedite and manage material flow across departments while addressing production challenges.
• Proactively improve processes to enhance organizational efficiency and effectiveness.

Qualifications

• Minimum 3 years of RMA experience, preferably in a field service environment.
• Proficiency in computer systems (e.g., MS Office Suite, ERP, and other IT tools).
• Strong organizational, multitasking, and prioritization skills.
• Ability to work independently and collaboratively in a team environment.
• Effective communication, problem-solving, and time-management skills.
• Capability to lift heavy materials (up to 50 lbs).

Key Competencies

• Strong verbal and written communication skills.
• Exceptional attention to detail.
• Excellent organizational and time-management abilities.
• Dependable and able to maintain confidentiality.

Education and Experience

• BA/BS degree preferred but not required.
• Advanced proficiency in Microsoft Office applications (Access, Outlook, Excel, and PowerPoint).
• Experience in multitasking and prioritizing in a fast-paced manufacturing environment.

Work Environment and Physical Requirements

• Vision: Extended periods working on a computer screen.
• Mental Demands: Ability to interpret, analyze, and manage multiple tasks simultaneously.
• Environment: Primarily a climate-controlled office setting.

This position offers an opportunity to contribute to process improvements and support critical operations within our client’s organization.

Apply Today:
Email your resume to savannah@powercareers.net

Why work with us at Power Careers as opposed to other firms? 
The biggest value we bring to you as a potential candidate is our ACCESS to employers, our ABILITY to technically vet skill set matches and our EXPERTISE when considering your employment offer package.  By access, we mean the industry relationships we have cultivated with Presidents, Owners and Operations Executives across the country who reach out to us daily with their talent needs.  Here’s a rundown of advantages you gain by working with our firm.

-We are experts in this Niche. We know the equipment-makes, models and manufacturers.  We know the electric power supply chain from generation, to transmission to distribution, storage and quality assessment. 
  
-We have access to career opportunities that are not publicized and have longstanding relationships with companies across the United States.  This gives us the ability to make candidate recommendations to top level decision makers without waiting on cumbersome internal recruitment processes.
  
-We keep your candidacy 100% confidential letting you have peace of mind that you can explore your options while currently employed.
  
At a minimum, connect with me on LinkedIn!
Savannah Wills, Recruitment Manager at Power Careers LLC
savannah@powercareers.net
Worried about the security of your resume, email me directly!
 
"I specifically recruit for and support mission critical power, electrical power, renewable energy, utility, electric and smart grid development, data center growth, digital and electrical infrastructure, construction, and the electric vehicle (EV) markets. This includes industries in power generation, power distribution, power transmission, regional transmission organizations (RTOs), independent system operators (ISOs), electrical contracting, power quality, back-up power, packaged power, battery power, uninterruptible power supplies (UPS), power protection and controls, electrical testing, power equipment maintenance, acceptance testing, commissioning, solar energy, wind energy, hydro energy, tidal energy, and geothermal energy."