_{10th September, 2025}

Role Overview
 
We are seeking an experienced ServiceNow Developer with strong expertise in designing, developing, and implementing ServiceNow solutions for enterprise clients. The successful candidate will have over 5 years of hands-on experience in ServiceNow development and integration, and a solid foundation in IT Service Management (ITSM) practices.
The role requires someone who can work both independently and collaboratively, contribute to technical solution design, mentor junior colleagues, and liaise effectively with stakeholders to deliver high-quality ServiceNow outcomes.
 
Key Responsibilities

• Design, develop, and configure ServiceNow applications, modules, and integrations.
• Implement and maintain ServiceNow features including ACLs, Business Rules, Script Includes, Flow Designer, Workflow Studio, Workflow Editor, Events, Notifications, Service Portals, and Catalog Items.
• Build and manage integrations using IntegrationHub, IntegrationHub ETL, and native integrations (e.g., Active Directory).
• Support and enhance Public Sector Digital Services (PSDS), Customer Service Management (CSM) and IT Service Management (ITSM) implementations.
• Work with business analysts and clients to translate requirements into functional solutions.
• Contribute to process automation, event management, and multi-system integration projects.
• Provide technical mentorship to colleagues and foster a collaborative team culture.
• Ensure solutions are aligned with ITIL v4 best practices.

What makes you a great fit? (Skills & Qualifications)
 
Essential:

• 5+ years' experience in ServiceNow development, implementation and administration in particular experience with PSDS.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - PSDS, CSM and/or ITSM.
• Strong experience with ITSM, ITIL v4 practices, and enterprise integrations.
• Proficiency in JavaScript, HTML, CSS, SQL, and related programming languages.
• Hands-on experience with integration platforms such as HP Operations Orchestration.
• Strong understanding of ServiceNow workflows, automation, and catalogue development.
• Excellent problem-solving skills and ability to work under pressure.

Desirable:

• Experience with Software and Hardware Asset Management modules.
• Exposure to event-based automation and multi-system integrations.
• Strong communication and stakeholder engagement skills.
• Mentoring and knowledge-sharing experience.

Why join us
 
Reason Group is always looking to attract people who are looking to advance their careers, have unique skills, who are collaborative and bring a can-do attitude to deliver value to clients, every day.

• Advance your career to work on meaningful and varied projects with great people.
• Enjoy the people-first culture, well-being, fun and happiness.
• Be part of a growing, sovereign Australian technology business.
• An innovative workplace where you can own your work, think different, and create impact.
• An Inclusive workplace where we celebrate our diversity, and you will feel like you belong.
• Professional development and pathways to learn, grow and be mentored by our leaders.
• Handsomely rewarded for performance.

About Reason Group
 
Reason Group is a homegrown Australian business and technology services firm that specialises in digital government to make government easier for those who deliver it and the people it serves. Our brand promise is to help find better ways to deliver value for our clients.
We are agile with end-to-end capabilities and a track record of consistent delivery across many government portfolios. We accelerate the design of modern government platforms and service delivery that support future economic growth and social outcomes. We bring whole-of-government insights and offer breakthrough strategic advisory, business management and digital delivery services working across some of the biggest government reforms.

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