We're looking for a person to lead our strategic operations for our growing Boutique Vertical team.
06th October, 2020
We’re TSG. There’s a good chance you’ve not heard of us yet – we’re just getting going. We’re the people who power gyms, fitness facilities, childcare centers and independent personal trainers in a load of places across the globe (US, Aus, NZ, UK, Japan, France, and Canada, with more to come). We’re bringing together the very best companies in the industry through smart, intentional acquisition. And we’re getting ready to go big.
In the US, we’ve brought together Mariana Tek, Zingfit, Triib and TrueCoach, to form our Boutique Vertical. There’s over 140 of us in the Boutique team and we’re passionate about fitness, stellar customer support and creating tech that solves problems for busy people. We’re based all across the US with offices in DC, Boulder, Louisville and Boston. Our products are already revolutionizing boutique fitness, by automating admin and other tasks for gym owners and trainers, so they can get out of the office and spend more time doing what they love.
If you’re passionate about tech, fitness and working with talented, ambitious people, then we’d love to hear from you.
Position Summary: The Head of Strategic Operations will support the ongoing success of five recently acquired, fast growing software companies. This role will be responsible for helping integrate and optimize common operations practices, personally owning key integrations projects, and monitoring and making recommendations for changes to existing processes. You’ll coordinate and communicate with a wide-range of internal and external stakeholders to gather all relevant information and drive projects forward. Two initial projects will include supporting consolidation of all company software and supporting a large scale project related to payment processing. To be successful in this role, it is critical to thrive in fast paced environments and to be adept at managing multiple projects and deadlines at once. It is also critical to be able to think ahead, think strategically and problem solve.
Reports to: Chief Operating Officer (COO), Boutique Vertical
Location: Denver, CO or Washington D.C preferred; remote U.S. available
Responsibilities and Essential Functions:
Evaluate and improve the effectiveness of current business processes and ensure they are integrated in the most effective manner, conforming to all applicable laws, regulations, standards and procedures.
Help develop and measure KPIs to ensure the effectiveness of business operations.
Direct, monitor, and control program progress, accomplishments, and effectiveness through review of program documents;
Advise and make recommendations to the COO regarding needed changes in policies and procedures impacting IT systems.
Identify and document tools and software currently in place across the brands, and develop a strategy to optimize. Help identify and strategically prioritize actions that need to be taken to consolidate and streamline software and systems.
Negotiate contracts with external vendors.
Help develop detailed project plans and track progress clearly and consistently.
Execute against multiple project plans at a high level.
Help write/create and distribute clear, professional communication materials for internal and external audiences.
Coordinate and communicate with team members, clients, and partners to drive projects forward.
Experience / Education:
5+ years in an operations leadership role
1-3 years of project management experience
Experience communicating with clients, partners and/or senior internal stakeholders preferred
Demonstrated experience in business systems operations and process integration; planning and development of systems; business architecture; and IT investment strategy and management
Experience in operations, oversight, and analysis of the technology infrastructure of a public sector program that administers complex benefits for a large group of beneficiaries
Demonstrated experience leading vendor managed solutions and large-scale contracted services.
Significant excel experience
Experienced working with startups is a plus
Experience in SaaS is a plus
Work skills / Personal Characteristics:
Strong writing skills
Excellent problem-solving capabilities, analytical and strategic thinking skills
Exceptionally organized and a highly skilled project manager
Thrive in fast-paced environments
Demonstrated ability to manage multiple, complex projects simultaneously
Able to bring clarity to complex and ambiguous matters
Ability to manage both internal and external stakeholders effectively
Able to execute against ambitious timelines with little oversight
Able to track and organize data effectively
Interest in the boutique fitness industry
Travel Requirements: Occasional travel post Covid
TSG is proud to be an Equal Opportunity Employer, considering applicants for employment with any characteristic protected by federal, state, or local laws. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and any other characteristics that make Mariana’s employees unique. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self expression, unique capabilities and talent that Mariana’s employees invest in their work represents a significant part of not only our culture, but also the Company’s achievement.