Provide technical support for Microsoft 365 environments, ensuring smooth operations for global users.
26th February, 2026
[Job ID: 1479449] Responsibilities:
Provide end-user support for Microsoft 365 in both Japanese and English.
Troubleshoot and resolve incidents and service requests, escalating when necessary.
Manage user accounts, permissions, and configuration updates.
Perform operational and administrative tasks for Microsoft 365 using PowerShell, including automation of routine activities.
Create and manage support tickets, documenting troubleshooting steps and resolutions using ITSM tools.
Coordinate with internal teams and external vendors to resolve issues and ensure follow‑ups.
Maintain and update knowledge articles, SOPs, and FAQs.
Requirements:
Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders.
Able to work on a 24x7 shift based schedule
Diploma holder with 3–5 years of relevant experience.
Experience in IT Helpdesk or Service Desk support.
Proficiency in Microsoft 365 fundamentals and support operations.
PowerShell scripting or administration skills are an added advantage.
Experience with ITSM tools (e.g., ServiceNow, Zendesk, Dynamics 365) is an added advantage.
Hands-on experience with Exchange Online, Teams, SharePoint, OneDrive, or Entra ID is an added advantage.
Experience supporting global users or multi-language environments is an added advantage.
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EA Personnel Name: Ito (Sherpa) Yurika EA Personnel Registration Number: R25159178 EA License No.: 07C5771