Lead and grow network and cyber security service operations while driving service excellence and technical leadership.
20th February, 2026
[Job ID: 1422140]
Responsibilities:
Lead overall network and cyber security service operations to ensure smooth delivery and service excellence.
Manage, mentor, and develop engineering teams, including local and outsourced/remote resources.
Oversee business planning, service roadmaps, and long‑term service portfolio development.
Manage P&L, budgeting, pricing strategies, and profitability.
Govern network service delivery across leased lines, IP‑VPN/MPLS, L2VPN, Internet, and multi‑carrier environments.
Lead cyber security service design and operations, including EDR/MDR, SOC/SOCaaS, vulnerability management, and incident response.
Provide pre‑sales support, solution design, and sales enablement for internal stakeholders.
Serve as the final technical escalation point for network outages, security incidents, high‑risk changes, and complex customer requirements.
Collaborate with regional teams and headquarters to align service standards, offerings, and operational models.
Establish governance practices, enforce SLAs and policies, maintain documentation, and drive continuous improvement.
Requirements:
Minimum 10 years of experience in network services or IT infrastructure.
Proficiency in Japanese language for liaising with Japanese‑speaking clients and stakeholders.
Experience in server and cloud technologies, including Linux and Nutanix implementation and troubleshooting.
Proven leadership experience managing technical teams and outsourced/remote engineering resources.
Strong hands‑on expertise in IP‑VPN/MPLS, L2/L3 networking, Internet services, and multi‑carrier environments.
Knowledge of cyber security fundamentals, managed security services, and incident response.
Ability to act as a senior engineer during major incidents or escalations.
Experience in business planning, P&L management, cost optimization, and service profitability analysis.
Strong communication skills with the ability to explain technical concepts clearly to sales teams, management, and customers.
Experience working with regional stakeholders and headquarters is an added advantage.
Business-level English proficiency (spoken and written).
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EA Personnel Name: Kota Baba EA Personnel Reg. no.: R22106801 EA License no.: 07C5771