_{06th November, 2025}

[Job ID: 1065419]

Job Summary: An exciting opportunity to lead sales, service, and logistics teams to drive business growth and customer satisfaction.

Responsibilities:

• Collaborate with the General Manager to set annual sales and service budgets and strategic business plans.
• Lead sales and service teams to achieve revenue, profit, and customer satisfaction targets.
• Drive up-selling and cross-selling with existing customers and reactivate inactive accounts.
• Gather market intelligence and competitor insights to strengthen sales strategies.
• Ensure profitability of both performance and non-performance parts through monitoring of cost, pricing, and margins.
• Oversee service operations, ensuring repairs meet manufacturers’ standards and are completed on time.
• Maintain high efficiency, productivity, and customer satisfaction across all service activities.
• Implement control systems to safeguard technical records, warranty claims, and documentation.
• Build strong relationships with principals, customers, and suppliers to support business growth.
• Develop and implement sales and marketing plans aligned with business strategy.
• Benchmark against competitors and implement tools/programs to expand market share and prevent customer loss.
• Establish annual stock levels in coordination with regional management.
• Optimize inventory planning to reduce obsolescence and improve fill rates.
• Manage logistics, warehouse, and third-party logistics partners to ensure cost-effective and timely delivery.
• Ensure accurate and timely data entry in SAP and CRM systems.
• Monitor sales and service order performance using BIW tools and provide monthly reports for visibility and accountability.
• Lead and develop a sales, service, logistics, and warehouse team.
• Implement performance management, training, and onboarding programs.
• Manage expenses and receivables within budget expectations.
• Collaborate with sales teams on non-Golf products, including business planning, stock utilization, and customer engagement.
• Partner with project, installation, and supply chain functions for end-to-end support.
• Enforce compliance with Environment, Health, and Safety (EHS) policies.
• Maintain proper housekeeping, safety practices, and discipline across office and service operations.

Requirements:

• 8–10 years’ experience in After-Sales operations and customer service, with proven leadership in managing parts and service teams.
• 3–5 years’ experience in spare parts sales or related technical sales.
• Strong knowledge of sales contracts, processes, and service standards.
• Proficient in SAP BW, CRM, and MS Office (Word, Excel, PowerPoint).
• Skilled in sales forecasting, budgeting, and inventory management.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication and leadership skills with the ability to manage cross-functional teams.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Voon Jie Ying
EA Personnel Reg. No.: R1872434
EA Licence No.: 07C5771

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