Deliver premium service, manage team schedules, handle inquiries, and support admin tasks for top customer experience.
31st May, 2025
[Order Number: 983541]
Responsibilities :
Assist in delivering excellent customer service to ensure a positive experience for the customers, consistent with their expectations of a premium brand
Ensure all internal and external customers have accurate and timely information
Channel feedback and enquiries for service enhancement and matters in the shortest possible time
Answer all incoming phone calls and emails; attend to customer enquiries and follow up accordingly
Plan and manage the schedule of Customer Service Technical Team
Generate and process service reports, quotations and invoices
Follow up and respond to all open (pending/outstanding) service jobs
Work closely with other departments and provide support in administrative duties when necessary
Requirements :
Proficiency in English and Mandarin to liaise with internal and external Mandarin-speaking stakeholders and supplier
Working experience in Call Centre preferably
Experience in house hold appliances will be added advantages
To Apply, please kindly email your updated resume tocv_gary@goodjobcreations.com.sg
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
EA Personnel Name: Gary Ho Cheng Xuan EA Personnel Reg. No.: R1549767 EA License No.: 07C5771