_{23rd May, 2025}

[Order Number: 1003175]

Responsibilities :

• Lead, train, recruit, and motivate a team of lifestyle experts to deliver exceptional service experiences.
• Manage performance through coaching, 1:1s, quality monitoring, and career development plans.
• Execute and contribute to department strategies aligned with service excellence and operational goals.
• Ensure customer requests are fulfilled accurately, creatively, and efficiently.
• Actively drive innovation and service improvement across customer touchpoints.
• Own and lead team-level projects, contributing to wider business initiatives.
• Collaborate with cross-functional departments including Product, Content, and Operations.
• Maintain a culture of teamwork, fun, and high accountability.
• Any other ad-hoc duties as assigned

Requirements:

• Strong background in luxury/VIP travel, hospitality, or high-end customer service
• Proven experience managing teams of 8–10 people or more in a customer service environment.
• Experience leading performance and service quality through KPIs and coaching.

To Apply, please kindly email your updated resume to cv_gary@goodjobcreations.com.sg
  
Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/
  
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
  
EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA License No.: 07C5771

#SRC-gary-ho

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