_{25th April, 2025}

[Job ID: 966332]
 
Responsibilities:

• Handle in-bound calls within stipulated service levels
• Assist customers in vacation planning and worldwide hotels reservations through the system
• Assist in resolving customer care issues and handle customer enquiries
• Takes responsibility for call logs and documentation into the system
• Optimize booking opportunities and promote customer retention and loyalty
• Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.
• Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved
• Meet up with members for one on one program education (by appointment only) on an ad-hoc basis
• Assist customers who purchased different vacation packages/products from the company
• Send acknowledgement confirmation to members after every request
• Post-Stay follow-up – to follow up based on customers’ comments from Owner Satisfaction Survey, emails and phone
• Assist with periodic unassigned call/bi-weekly introductory call/Periodic call to update List from bounce back report
• Fulfill trade for Reward Points and issue certificates
• Collect Annual Dues, Maintenance Fee and Loan Payments
• To generate upgrade and referral leads
• Work closely with Contract Admin team to assist with contract modifications and resale inquiry
• Any other ad-hoc duties assigned

 
Requirement:
 

• Min 1 year of experience in customer service or related field
• Comfortable to work on weekends and public holidays if necessary
• Proficiency in Japanese to communicate with Japanese speaking guests
• Proficient in Microsoft Word, Excel and Outlook
  
  

If you are interested in the role, please feel free to contact me at
cv_madoka@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771

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