A luxury hotel in Charleston, SC is looking for a Front Office Manager to add to their team!
Requirements:
3-5 years of leadership experience within a luxury hotel environment.
Strong understanding of hotel operations, guest service standards, and departmental management.
Demonstrated ability to lead, coach, and collaborate effectively within a team-oriented environment.
College degree preferred.
Responsibilities:
Support Front Office leadership in recruiting, training, coaching, and developing team members.
Deliver exceptional guest service through professional interactions, effective problem resolution, and thoughtful guest recovery.
Maintain consistent communication with management and other departments to ensure seamless daily operations and guest satisfaction.
Ensure all hotel departments consistently meet established quality, service, and appearance standards.
Partner with the Hotel Manager and Director of Operations to monitor departmental profitability, review financial performance, and identify opportunities for improvement.