Location: Palm Beach, FL 

Salary: $72k  

Benefits: M/D/V, 401k, PTO 

Relocation: Case by Case basis 

Iconic luxury hotel is looking for a Guest Service Manager to join their team. 

Qualifications:
- Bachelor's degree in hospitality from a four-year college or university preferred, or equivalent combination of education and experience.
- Minimum of one year of experience working at a Front Desk, Call Center, or Concierge department.
- Previous supervisory or management experience is preferred.
- Strong computer skills, including proficiency in various applications used for guest accommodations.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Familiarity with the Palm Beach area is strongly desired.
- Resourceful and confident personality.
- Must have a flexible schedule.
- Multilingual skills are preferred.

Responsibilities:
- Supervise and manage the Front Desk, Call Center, and Lobby Concierge desk operations, including scheduling, training, and performance management.
- Develop and implement strategies to improve guest satisfaction and resolve any issues or complaints in a timely and professional manner.
- Ensure that all guest requests and inquiries are handled promptly and efficiently.
- Maintain a strong working knowledge of the resort and the Palm Beach area in order to provide accurate and helpful information to guests.
- Collaborate with other departments to ensure seamless guest experiences throughout their stay.
- Monitor guest feedback and ratings online and address any concerns or trends.
- Oversee the use of various computer applications and systems used in guest accommodations, ensuring proficiency and accuracy.
- Maintain a flexible work schedule to accommodate the needs of the department.