_{16th January, 2026}

Position: VIP Services Director (Player Development/Casino Marketing)
Location: Milwaukee, WI
Pay: $135-170K DOE
 
Casino in Milwaukee, WI seeks a VIP Services Director (Player Development/Casino Marketing)
 
Responsibilities:
-Lead the strategic growth of VIP Services and Players Club departments to drive guest acquisition and revenue retention.
-Analyze player data and volume indicators, such as theoretical revenue and visitation patterns, to track performance.
-Execute a cost-effective development plan to identify new business opportunities and achieve specific gaming revenue goals.
-Oversee all talent management functions, including hiring, training, and performance evaluations, for the VIP and Players Club teams.
-Manage the annual VIP Services budget while ensuring full compliance with internal controls and gaming regulations.
-Cultivate relationships with high-limit guests through direct marketing, local travel, and professional dispute resolution.
 
Qualifications:
-Bachelor's Degree in Marketing or Business Administration and seven (7) years of casino operations, guest service or related field required. If no degree, ten (10) years of casino operations, guest service or related experience, or equivalent combination of education and experience required. 
-Four (4) years of supervisory or management experience required.  
-Two (2) years working in the casino credit area preferred.

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