Serves as the contract's 24/7 POC for contact/interface with government leaders.
28th April, 2022
Location: San Antonio, TX Clearance: TS/SCI with Full Scope Polygraph Shift: Full Time Wednesday- Sunday (2pm-10pm)
Security+ CE Certification or any other IA Level II certification is required (CCNA Security, CySA+, GICSP, GSEC, CND, SSCP)
Four (4) years of experience in programs and contracts of similar scope, type, and complexity in network engineering or hardware technician.
Associate’s degree in engineering technology from an accredited college is required. Two (2) additional years of relevant work may be substituted.
Working within a ticketing system (ServiceNow)
Working with a government intelligence organization
Diverse Agile Solutions is seeking a motivated, career and customer-oriented Availability Manager to join our team in TX.
Responsibilities include, but are not limited to:
Availability Managers man a 24/7 watch center that monitor enterprise networks, printers, and other services within the contract’s scope of responsibility, report anomalies, engage on-site technicians or request support through the call-in process, and track/report progress, and author an After-Action Report.
Serves as the contract’s 24/7 POC for contact/interface with government leaders.
Support IAVA reporting as needed, and engage vendor partners to support Walk Out requests.
Collect data and update databases create reports as required, to support operational updates. Provide daily update briefs.
Participates in meetings with multiple contract, vendor partner, and government leaders. Participates in outage coordination and other operational support activities as required.
Engages leaders in global work centers to address operational concerns. Acts as tier one support to Call Manager and networks at varying classification levels to support field operations.
Must be able to remain in a stationary position 50%
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations