PRINCIPAL DUTIES AND RESPONSIBILITIES:
• Identifies opportunities to improve patient experience. Participates in projects/programs designed to enhance service delivery and patient satisfaction.
• Identifies opportunities to improve the Environment of Care, and patient and staff safety. Participates in projects and programs designed to create a safe environment to avoid error.
• Demonstrates competence in device interrogation and interpretation.
• Analyzes results and communicates those results to physician in a timely and professional manner.
• Effectively manages the device in the perioperative setting.
• Demonstrates effective patient and device follow-up management to maximize patient well-being and the function of the device.
• Facilitates patient care by traveling to various outreach clinics.
• Maintains long-term patient and device care.
• Manages all technological aspects of each device effectively.
• Acts as a liaison between departments, patients, and physician offices.
• Acts as a liaison between device company representatives and staff.
• Develops additional services to grow and maintain the program.
• Writes and updates policies and procedures and patient education materials.
• Provides in-service training to hospital departments.
• Manages time to meet deadlines; accommodates demands of patient care with a variable workload.
• Interacts in a positive, helpful way with patients, co-workers, the public, and hospital personnel; works cooperatively as part of a team.
• Researches new technology.
• Provides recommendation with regard to recall and advisory issues to physicians.
• Identifies patients at risk when recall/advisories occur.
• Provides plan of care for recalled patients for team members to implement.
• Provides remote website maintenance and upgrades.
• Provides PaceArt maintenance and upgrades.
• Chart reviews to identify educational needs and quality assurance.
• Maintains medical records and promotes paperless future.
• Acts as a resource for hospital personnel, patients, and families.
• Identifies and works with noncompliant patients.
• Completes other projects or duties as assigned.
• Responds and actively participates in emergency situations.
• Implements safety/risk management standards.
• Possesses and exercises good public relations and interpersonal skills.
• Attends department meetings, mandatory in-services and other continuing education offerings.
• Supervises functions delegated to students.
• Contributes to the department’s fiscal management by appropriate use of human and material resources.
• Supports unit and division committees, task forces and project activities.
• Participates in quality improvement activities and incorporates recommendations into practice.
• Contributes to the learning experience of students, orientees and staff.
• Maintains quality standards, i.e., safety, hazardous waste and infection control.
Department Specific Accountabilities
• Maintains department specific accountabilities as determined, maintained, and housed within each unit’s Scope of Service.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
• Knowledge of patient care standards and practices normally acquired through completion of an Associate Degree in related health sciences, or equivalent, with an Associate Degree in cardiovascular, cardiopulmonary, nursing or biomedical electronic sciences or a Bachelor’s Degree in cardiovascular/cardiopulmonary sciences beneficial.
• Knowledge of ECG interpretive skills (identification and differentiation of arrhythmia), cardiac clinical assessment, and routine cardiovascular pharmacological agents (indications, use and effects).
• Knowledge of the technological aspects of devices (pacemakers, ICDs) i.e., pulse generators, leads and electrodes, sensing, stimulation, timing cycles, algorithms and defibrillation concepts.
• Completes Basic ECG class and passes with 85% or higher within one year of hire, or tests out of class.
• Previous cardiac related experience beneficial.
• Current BLS certification or obtained within 90 days of hire - All clinical personnel in identified job codes are required to maintain Basic Life Support (BLS) training through independent study, online manikin and knowledge testing. An acceptable training program is the Basic Life Support (BLS) Health Care Provider course from the American Heart Association or the American Red Cross Professional Rescuer Program with AED. (See Cardiopulmonary Resuscitation Training Policy).
Driver’s License Required
• Possesses and maintains a valid driver’s license.
• Successful completion of the IBHRE (International Board of Heart Rhythm Examiners) Certification Examination for Competency in Cardiac Rhythm Device Therapy ddesired within 3 years of hire.
• ACLS desired.
• Available for call 24/7 on a rotating basis within 45 minutes of notification.
• Computer skills required.