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DIRECTOR OF RESIDENTIAL SERVICES
NOW HIRING! DIRECTOR OF RESIDENTIAL SERVICES in Sioux City, IA
15th November, 2020
Supervise the Unit Coordinators, including orientation, training, regular supervisory meetings and/or feedback, scheduled evaluations and disciplinary interventions as required.
Use a hand-on approach toward managing the organization’s operational teams in the field; responsible for continuing to drive the culture of customer service, quality, integrity and accountability.
Assume responsibility for the physical maintenance of the units and request necessary repairs or services from the Facilities Supervisor.
Assure and maintain appropriate recording, statistical and administrative procedures to insure accurate data collection regarding residents.
Monitor staffing levels, occupancy statistics, critical incident reports, employee absentee reports, and care plan reviews.
Drive growth by creating efficiencies, motivating through a system of metrics and creating a culture of accountability.
Participate in the Performance Improvement and Utilization Review process and serve on committees as directed.
Monitor and ensure that client service records are maintained consistent with rules and regulations.
Consult with VP of Clinical Operations to develop policies, goals, objectives and procedures for the residential unit.
Serve as a member of the Administrative Team and participate in all team meetings and activities.
Understand and comply with all of the principles established by the facility's Corporate Compliance Program and Code of Conduct.
Deliver exceptional customer service consistently to every customer.
Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing the facility.
2+ to 5 years experience
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