_{08th May, 2026}

Senior Service Delivery Engineer / Snr IT support engineer, NE22, 4 days in office, 1 day working from home, Monday to Friday £40-45k
  
Our client has created a NEW vacancy and career opportunity for a Senior Service Delivery Engineer.   The client is a global market leading company, and the job is based in the Newcastle area.
 
The role includes:

• The Senior Service Delivery Engineer UK is responsible for leading high-quality IT service delivery while providing senior technical expertise and escalations across this location
• Resolving 2nd & 3rd level IT technical issues and escalating where appropriate. Support is provided to IT users at the Newcastle manufacturing site covering desktop, backups, networking, active directory, email and cloud platforms.
• Contributing to projects locally and globally such as Intune rollout, infrastructure modernisation, migrations to new technologies.
• Lead major incident resolutions (P1/ P2) including co-ordination across global teams & vendors
• Ensuring ITIL best practices.

 
We're looking for someone who can bring the following;

• Significant IT support experience at 2nd line (some 3rd line) across general Microsoft stack infrastructure & desktop. This is about BREADTH of experience.
• Delivered IT support in a manufacturing environment
• Strong Service Delivery / ITIL experience having worked where ITIL is used for incident, request, problem & change management.
• Leading or mentoring team members.

 YOU WILL NEED EXPERIENCE IN EITHER MANUFACTURING, PRODUCTION or AN ENVIRONMENT WITH PHYSICAL SERVICE DELIVERY ELEMENTS TO THE ROLE AND EXPOSURE TO ERP SYSTEMS -  for example, a Building company / industry, Service / maintenance, Housing association

Location:  Newcastle - Office 4 days a week and 1 day a week work from home. 
Occasional travel ( maybe once a month)
 
Salary:   £40,000 - £45,000 depending on experience, excellent pension, healthcare and lots more
 
Vantage Recruitment is working in partnership with Genium Selection and acting as a Recruitment Agency in relation to this vacancy so by applying for this role you are authorising us to share your details with Genium to assess suitability for the role.

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