_{02nd December, 2024}

Why Join Us?

Criterion Industries, an Australian family-owned business since 1981, excels in delivering superior-quality building solutions. Our innovative products cater to the commercial and residential building industry. Rooted in our core values - Energetic, Committed, and United - we pride ourselves on delivering excellence and fostering a collaborative, supportive work environment.
 
Criterion is a certified Great Place to Work (Human Resources Director 2024, Great Place to Work May 2024-May 2025).

About the Role

We are seeking a motivated individual for the role of Despatch and Trade Desk Assistant at Criterion Industries WA. This role combines face-to-face customer service, phone sales, and efficient delivery scheduling. If you're ready to bring your skills to a vibrant team, this opportunity is for you!
 
Your Skills:

• Customer Service Experience: Previous experience in both face-to-face and phone customer service.
• Computer Proficiency: Intermediate skills in Outlook and ERP systems, along with experience in sales order entry.
• Interpersonal Skills: Ability to work successfully with a diverse range of personalities.
• Language and Mathematics: Intermediate proficiency in mathematical and English grammar intelligence.
• Communication: Fluent English speaking skills with a keen attention to detail.
• Ability to perform under pressure, manage multiple customers and requirements at once while adhering to standard processes. 

Preferred Skills:

• Industry Experience: Previous experience in the office fit-out industry or similar products (Aluminium Extrusions, Door Hardware, Timber Doors).
• ERP System Knowledge: Familiarity with Microsoft Business Central ERP system.
• Microsoft Office: Experience in Microsoft Excel and Word.
• Local Knowledge: Some knowledge of Perth CBD and surrounding areas.

What the Role Involves:

• Serving customers face-to-face and taking phone sales orders.
• Processing sales orders, PODs for pick-up orders, and payments for pick-up orders.
• Providing ETAs to customers and managing the daily delivery truck schedule.
• Proactively communicating with clients about delivery times and advising on delays.
• Following up with purchasing/production regarding ETAs when required.
• Processing returns/credits and tracking backorders.
• Assisting with warehouse order picking as needed.

Why Join Criterion?
What we offer you: 

• Competitive Salary: From $70-$80k PLUS superannuation
• Opportunities for skill development and growth within a collaborative work environment - clear development pathways
• Free on-site parking.
• Recognition programs to celebrate your achievements (Cheers for Peers and Values Awards)
• Closure across Christmas/NY Period
• Certified 'Great Place to Work'! 

If you are ready to embark on a role that blends customer service excellence with efficient delivery scheduling, apply now to become our Despatch and Trade Desk Assistant

Apply For Job