_{09th February, 2026}

Due to rapid and exciting growth, we are working exclusively with a regular client who is looking to hire an exceptional Customer Success Executive to join their dynamic UK team.

Our client is a major European player within the care technology sector providing innovative solutions to enhance the quality of life across the elderly care sector with a predominantly care home client base.

This position will require a confident personality who is passionate about delivering a quality internal support service to a group of regionally based Customer Success Managers as well as being highly client orientated.  This role ensures customers receive an excellent experience throughout their journey by providing high-quality data management, training support, documentation upkeep, and operational consistency.  The ideal candidate is highly organised, detail‑oriented, proactive, and passionate about creating exceptional customer experiences. They will work closely with CSMs, Product, Training, and Support teams, helping ensure that customers get maximum value from the innovative solutions available.

How You Will Contribute:

Customer Engagement & Communication

• Coordinate and manage the Customer Success Newsletter, including content collection, formatting, and distribution.
• Support CSMs in driving customer engagement by sharing insights, updating customer training records, and preparing materials for key account meetings.

Training & Enablement

• Support and occasionally lead on-site Digital First refresher workshops at customer locations.
• Deliver virtual refresher training sessions for super-users to ensure sustained confidence and competency.
• Ensure third‑party platforms always contain the most current and accurate information.

Operational Customer Success Support

• Support data collection and reporting on a monthly basis, spotting trends, identifying insights, and escalating areas for improvement.
• Manage and triage customer support requests via the help desk, ensuring enquiries are routed correctly, responded to promptly, and escalated to CSMs or Support teams where appropriate.
• This includes monitoring ticket queues, maintaining quality of customer communication, and ensuring customers receive a smooth support experience.
• Track and maintain version control across customer‑facing documents, training material, and presentations, ensuring all content is updated with the latest product features and release notes.
• Periodic support on site support ensuring installations remain effective and optimised for each home.
• Manage the distribution of release notes to customers, ensuring accuracy, clarity, and timely delivery.

What The Role Involves:

• Strong organisational and administrative skills with exceptional attention to detail.
• Good communication skills and confidence delivering training virtually and in person.
• Ability to manage multiple workstreams and prioritise effectively in a fast‑growing environment.
• Basic IT skills and ability to learn new systems quickly.
• Experience in a support, coordination, training, or administrative role (preferably in SaaS, healthcare, or tech).

What we need from you:

• Great communication skills, adapting communication based on who you talk to.
• Experience working in care, healthtech, or a customer-facing environment.
• Familiarity with SaaS products and digital tools.
• Experience delivering training or presenting to small groups.
• Understanding of documentation version control or content management processes.
• Able to identify key stakeholders and understand their point of view.
• Understanding of complex organisations and change management.
• Persuasion and negotiation skills.
• Independent and self-going.
• Solid IT and computer literacy.
• Previous experience, preferably from a similar role working in a customer success style environment.

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