_{25th June, 2026}

This is not a retail job. It’s a career move.
If you’re looking for a traditional store management role, this isn’t it.
If you’re looking for a globally expanding luxury business where New York represents culture, influence and high-end client experience - keep reading.

The Opportunity

We’re partnering with a privately owned luxury business that has built a cult following across Australia and is now expanding its presence in the United States.
This is a highly appointment-led, experience-driven studio where luxury, operations, client experience and commercial performance intersect at a premium level.
Think luxury experience space, not retail floor.
The Role You’ll lead the full performance of the studio: people, operations, client experience and commercial outcomes.

This is not a traditional store environment.

It operates more like a multi-layered business where long-cycle client relationships, operational precision and elevated service all run in parallel.
Client journeys can span months from first engagement through to final delivery, with every touchpoint critical to the outcome.

You will:

• Lead and develop a high-performing, service-led team
• Own studio performance, KPIs and commercial outcomes
• Drive conversion through elevated, appointment-based client experiences
• Oversee complex operational workflows and day-to-day execution
• Build long-term, high-touch client relationships
• Ensure exceptional delivery across every stage of the client journey
• Act as the key leader within a flagship US location

About You

We’re looking for a commercially strong, people-first leader who thrives in fast-paced, high-expectation environments and is energised by building within a global luxury business.
You may come from retail, luxury, galleries, hospitality, events or any experience-led industry where relationships, detail and performance matter.

You will bring:

• 6+ years’ experience in retail, luxury or service-led environments
• 3+ years in a leadership role
• Strong commercial capability (KPIs, budgets, conversion)
• Exceptional communication and stakeholder management skills
• Proven ability to lead teams in high-performance environments

Eligibility:

• For Australian candidates: a completed 4-year Bachelor’s degree is required for E-3 visa eligibility
• US-based candidates must already have full working rights in the United States

What’s On Offer

• Above-market salary package $100,000 USD + Uncapped Commission
• A globally expanding luxury business at a pivotal growth stage
• Exposure to flagship US operations and international leadership
• Clear progression into senior and global roles
• Collaboration with Australia HQ and international teams
• A genuinely career-defining opportunity in the United States

Some roles are a job.
Some roles are a move.
This is a move.

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