05th October, 2026
A2B Australia is part of the ComfortDelGro Australia (CDC) Group, the country’s leading taxi network and a major provider of mobility, technology, and payment solutions.
Through our iconic brands 13cabs, Silver Service, Swan Taxis and Cabcharge we deliver end‑to‑end transport experiences, from booking and dispatch through to safe, reliable travel and seamless payment. Our services support corporate, community and disability customers nationwide.
Our network is Australia’s largest, with 7,000+ vehicles and 11,500 drivers, supported by contact centres, technology hubs and in‑field support teams. We power drivers, operators and passengers with dispatch, navigation, in‑car tech, apps and payment solutions across Australia and globally.
The A2B Way We care about our customers, our business and each other. We work as one connected team, value accountability and collaboration, and encourage innovation to shape the future of mobility. We invest in wellbeing, safety, learning and development, recognise high performance, and celebrate diversity and inclusion.
At A2B Australia, we're transforming the way Australians move through our brands including 13cabs. We're looking for a proactive and customer-focused Fleet Lead to help grow and support our Adelaide fleet network.
The Fleet Lead is a highly visible role within our 13fleet team, acting as a trusted partner to Drivers and Operators across the 13cabs network. You'll help create exceptional experiences, support onboarding and leasing activities, build long-term relationships, and identify opportunities that contribute to fleet growth, retention and network participation.
What You'll Be Doing - Welcome new Drivers and Operators to 13fleet and the 13cabs network, guiding them through onboarding, vehicle handovers and next steps.
- Act as the primary point of contact for driver, operator, vehicle, leasing, account and operational enquiries.
- Take ownership of enquiries through to resolution, coordinating with internal stakeholders and keeping customers informed.
- Build trusted relationships with prospective, new and existing Drivers and Operators through regular engagement and follow-up.
- Support customers through registration, onboarding, vehicle selection, leasing, renewals, vehicle returns and ongoing participation.
- Generate, qualify and progress new Driver and Operator opportunities that contribute to fleet and network growth.
- Promote the benefits of 13fleet and the broader 13cabs network, tailoring solutions to meet partner needs.
- Identify and address retention risks, helping Drivers and Operators remain engaged with the fleet and network.
- Represent 13fleet and 13cabs at industry events, information sessions and engagement activities.
- Maintain accurate records, capture feedback and contribute ideas that improve customer experience, operational efficiency and growth outcomes.
About You You're a relationship-focused professional who enjoys working closely with customers, thrives in a fast-paced operational environment and takes ownership of delivering great outcomes.
You'll Bring
- Experience in an administration, operations support, customer service or fleet support environment.
- Experience supporting customer enquiries and providing timely, professional solutions.
- Strong record-keeping and documentation skills with high attention to detail.
- Experience working with CRM, fleet management, operational or customer management systems.
- Intermediate Microsoft Office skills, including Excel, Word, Outlook and Teams.
- The ability to manage competing priorities while maintaining accuracy and service standards.
- Experience handling financial administration, account processing, reconciliations or similar activities.
- Confidence identifying opportunities, building relationships and supporting business growth initiatives.
We're Looking For Someone Who - Builds trusted relationships through excellent customer service and communication.
- Is organised, proactive and able to manage multiple priorities effectively.
- Takes ownership and follows through on commitments.
- Brings a positive, solutions-focused approach to problem solving.
- Demonstrates sound judgement, professionalism and integrity.
- Communicates confidently with a wide range of stakeholders.
- Maintains strong attention to detail and operational accuracy.
- Supports a safe and inclusive workplace environment.
Why Join A2B - Be part of Australia's largest taxi and transport network.
- Play an important role in growing and supporting a nationally recognised brand.
- Work closely with Drivers, Operators and stakeholders who keep communities moving every day.
- Join a business focused on innovation, collaboration, learning and continuous improvement.
- Access opportunities for development within a leading mobility, technology and payments organisation.
- Contribute directly to fleet growth, partner success and exceptional customer experiences across the 13cabs network.
If you're ready to build strong partnerships and help shape the future of mobility, we'd love to hear from you. Apply today.
Acknowledgement Of Country
ComfortDelGro Corporation Australia (CDC) and A2B acknowledges the Traditional Custodians throughout Australia, and their continuing connection to land, waters and community. We pay our respects to all First Nations people, their culture and to Elders past and present.
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