_{20th May, 2026}

A2B Australia is part of the ComfortDelGro Australia (CDC) Group, the country’s leading taxi network and a major provider of mobility, technology, and payment solutions.
Through our iconic brands 13cabs, Silver Service, Swan Taxis and Cabcharge we deliver end‑to‑end transport experiences, from booking and dispatch through to safe, reliable travel and seamless payment. Our services support corporate, community and disability customers nationwide.
Our network is Australia’s largest, with 7,000+ vehicles and 11,500 drivers, supported by contact centres, technology hubs and in‑field support teams. We power drivers, operators and passengers with dispatch, navigation, in‑car tech, apps and payment solutions across Australia and globally.

The A2B Way
We care about our customers, our business and each other. We work as one connected team, value accountability and collaboration, and encourage innovation to shape the future of mobility. We invest in wellbeing, safety, learning and development, recognise high performance, and celebrate diversity and inclusion.

About the role
We’re looking for a customer-focused Client Service Consultant to join our team at Cabcharge.
In this role, you’ll be the first point of contact for our corporate clients, travellers, and internal stakeholders delivering exceptional service across phone, email, and live chat. You’ll play a key role in ensuring a smooth customer experience, resolving issues efficiently, and supporting ongoing business growth.
This is a fast-paced, collaborative position where your communication skills, attention to detail, and problem-solving mindset will make a real impact.

Key Responsibilities

• Deliver professional and timely customer support across multiple channels
• Respond to enquiries relating to products, accounts, payments, cards, and travel solutions
• Process customer requests including orders, cancellations, replacements, and account updates
• Investigate and resolve customer issues within agreed service levels
• Liaise with internal teams (Client Success, Sales, Finance, Operations) to achieve positive outcomes
• Maintain accurate customer records and case notes
• Support onboarding activities and account setup
• Escalate complex issues appropriately and in a timely manner
• Identify opportunities to improve processes and enhance customer experience
• Recognise and refer potential sales opportunities
• Ensure compliance with policies, procedures, and data security requirements
• Contribute to team goals, culture, and performance targets

What Success Looks Like

• Strong customer satisfaction results and positive feedback
• Timely response and resolution of enquiries
• High accuracy in processing and record-keeping
• Ability to manage workload effectively in a fast-paced environment
• Consistent achievement of individual and team performance targets
• Collaborative contribution to team outcomes

About You

You’re a proactive and customer-oriented professional who thrives on delivering exceptional service.

You will bring:

• Previous experience in customer service, contact centre, or client support roles
• Confidence managing enquiries across phone, email, and live chat
• Strong communication and problem-solving skills
• Ability to multitask and prioritise in a fast-paced environment
• High attention to detail and accuracy
• A team-focused mindset with a positive attitude

Nice to have:

• Experience working with CRM or case management systems
• Background in payments, transport, corporate services, or SaaS environments
• Relevant qualifications in customer service or administration

Why Join Us?

• Be part of a supportive and collaborative team
• Work in a dynamic, fast-paced environment
• Opportunity to grow your career in client services
• Make a real impact on customer experience and business success

  We value diversity and welcome all applicants.
  
Ready to make a difference? Apply today and become part of our vibrant team at Cabcharge at our Alexandria office!
  
ComfortDelGro Corporation Australia (CDC) and A2B acknowledges the Traditional Custodians throughout Australia, and their continuing connection to land, waters and community. We pay our respects to all First Nations people, their culture and to Elders past and present. 

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