_{30th October, 2026}

Young Person Homelessness Advice Worker

Location: Vale of Glamorgan & Bridgend
Salary: £13.50 per hour + £1.63 per hour holiday pay
Hours: Mon-Fri 9-5
Contract: Temporary

Overview:

We are looking for an Advice Worker to provide practical advice, guidance and advocacy to young people experiencing homelessness or housing difficulties. You will support young people with a range of needs, helping them understand their housing options, access welfare benefits and connect with the right services.
Working closely with local authorities, housing providers and other partner agencies, you will help young people make informed decisions and access the support they need.

Day-to-day duties

• Deliver advice drop-in sessions across the week and attend external surgeries, hubs and community drop-ins.
• Provide advice on housing options, homelessness, benefits and welfare rights, helping young people maximise their income.
• Offer advocacy and support when young people need help accessing other agencies and services.
• Make appropriate referrals to local authority homelessness teams, Children’s Services and Adult Social Services.
• Complete homelessness and housing needs assessments in line with agreed procedures.
• Respond promptly to child protection and adult safeguarding concerns, making referrals where necessary.
• Build effective working relationships with local authorities, social services, temporary accommodation providers, supported housing services and other agencies.
• Contact parents to explore family estrangement and provide basic mediation when specialist support is unavailable.
• Maintain accurate and up-to-date case notes, client records and monitoring information.
• Attend team meetings, supervision and training, working in line with organisational policies and procedures.

Person specification

• Experience working with vulnerable groups and an understanding of the challenges faced by homeless young people with a range of support needs.
• Awareness of housing benefits, welfare rights and housing options, particularly for young people.
• Experience or ability to manage a caseload and provide individual support to young people.
• An understanding of how to manage situations that may involve challenging behaviour, violence or aggression.
• Knowledge of relevant legislation and housing services.
• Basic IT skills and the ability to maintain accurate records and monitoring information.
• A non-judgemental approach and strong communication skills, with the ability to build relationships and liaise with agencies at different levels.
• The ability to work independently and as part of a team.
• A commitment to confidentiality, equal opportunities and supporting young people to make informed decisions.

For more info, please contact Nathan Jackson on 02920 231 000 or apply now.
  

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