Completing Stage 1 complaints responses and corresponding with all stakeholders
Social Housing Complaints Officers x 5
Remote working
3 month contract (potential for further extension)
37.5 hours per week
£16.41 per hour plus holiday or £21.35 per hour Umbrella
PLEASE NOTE: It is an essential requirement that you have previous experience of dealing with Social Housing Complaints in a dedicated Complaints handling position for this role
As a Housing Complaints Officer you will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders.
You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case. You will be calculating compensation due to the customer if applicable
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders
For more information about this role, please apply now via this site