_{19th October, 2026}

Job Title: Client Support Manager
Type: 6 months FTC
Location: Wales - field-based, with regular visits to the office
Salary: £53,300 per annum
Hours: Full time
 
BRC are working closely with a leading procurement organisation to recruit a Client Support Manager to join their team. This is an exciting opportunity for an experienced account management professional to build strong client relationships, identify new business opportunities and support the delivery of construction, refurbishment and maintenance projects across Wales.
 
The organisation works with local authorities, social landlords and other public sector bodies, connecting them with contractors and suppliers to deliver public sector building projects.
 
This role involves building and maintaining strong relationships with existing and potential clients, identifying business development opportunities and providing ongoing support throughout construction programmes and individual projects.

You will work closely with appointed companies and internal teams to ensure client needs are understood, projects are delivered effectively and regional business targets are achieved.
 
Duties:

• Act as the primary point of contact for regional clients, developing long-term relationships and delivering excellent customer service.
• Identify new business opportunities, generate leads and manage the sales pipeline from initial contact through to project completion.
• Manage client accounts, support contract renewals and identify opportunities for cross-selling and upselling.
• Develop and implement client engagement strategies, ensuring regular communication and consistent service delivery.
• Monitor business performance, maintain accurate records and update the CRM system.
• Work collaboratively with regional colleagues and appointed companies to support the successful delivery of projects.
• Build knowledge of procurement solutions, technical specifications, pricing structures and additional services.
• Keep up to date with UK public procurement regulations and their impact on client requirements.
• Support the delivery and measurement of social value initiatives.
• Assist with marketing activities, including case studies, events, exhibitions and seminars.
• Attend client meetings and business events across the region, with occasional travel outside standard working hours and overnight stays where required.

Requirements:

• Proven experience in a client-focused account management role within a corporate environment.
• Strong communication, presentation, influencing and negotiation skills.
• Experience in sales, marketing and account management techniques.
• Experience using CRM systems or relevant databases.
• An understanding of public sector procurement processes and/or building construction and maintenance.
• A degree or equivalent vocational qualification.
• Excellent organisational and time management skills, with the ability to prioritise workloads and meet deadlines.
• Strong commercial awareness, analytical skills and proficiency in Microsoft Office applications.
• Knowledge of Microsoft Dynamics would be desirable.
• A proactive, self-motivated approach with the ability to work independently and as part of a team.
• A valid driving licence and access to a suitable vehicle for regular travel across the region.

Benefits:

• Pension scheme with a 22.8% employer contribution.
• Up to 34 days of annual leave.
• £1,000 annual individual training budget.
• Funding for relevant professional memberships.
• Annual discretionary bonus.
• Employee Assistance Programme (EAP).
• Team charity days and 1.5 personal volunteering days annually.
• Enhanced statutory maternity and paternity pay.
• Birthday leave.
• £25 monthly wellbeing allowance.
• Private medical cover and health cash plan, subject to eligibility and completion of probation.
• Work-from-anywhere option for up to 10 days per year, subject to eligibility.
• Retail discounts and cycle-to-work scheme.
• Free tea, coffee and fruit in the office.
• Long-service awards.
• Opportunity to purchase up to five additional days of annual leave through salary sacrifice.
• Enhanced family-friendly benefits and other employee perks, subject to eligibility.

For more information, please call Meg Smith on 02920 231000 or 01179 239100.
 
To apply, please submit your CV outlining your relevant experience and qualifications.
 
Applications will be reviewed on an ongoing basis until the position is filled. Due to the high volume of applications we may receive, if you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
 
Know someone who may be suitable? Recommend a friend or colleague and you could receive up to £100 once they have completed three months working through BRC. Terms and conditions apply.

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