Job Title: Continuous Improvement Analyst
Type: Permanent
Location: SMART Working with regular attendance across South East Wales offices
Salary: £41,394
Hours: Full Time 
 
BRC are working exclusively with a leading housing organisation to recruit a Continuous Improvement Analyst. This is an exciting opportunity to join a newly established Continuous Improvement function and help drive positive organisational change through evidence-based analysis, process improvement, and sustainable service transformation.

Working across the organisation to analyse services, identify improvement opportunities, map processes, facilitate workshops, and support the delivery of measurable improvements that enhance customer outcomes and operational efficiency. 
 
Duties

• Analyse operational data, customer insight, performance information, and stakeholder feedback to identify improvement opportunities. 
• Map and evaluate end-to-end processes to identify inefficiencies, waste, delays, and opportunities for improvement.
• Facilitate workshops, service reviews, and problem-solving sessions with stakeholders across the business. 
• Support and deliver continuous improvement projects using structured methodologies such as Systems Thinking and DMAIC. 
• Produce clear recommendations and actionable insights based on qualitative and quantitative analysis. 
• Track project actions, risks, dependencies, and implementation progress. 
• Work closely with operational teams to build capability and embed a culture of continuous improvement. 
• Ensure customer experience and feedback are central to improvement activities.

Requirements

• Significant experience in continuous improvement, business analysis, and process mapping within a complex organisation.
• Strong analytical skills with the ability to interpret and present complex qualitative and quantitative data. 
• Experience applying continuous improvement methodologies such as Systems Thinking, Lean, or DMAIC. 
• Excellent stakeholder engagement, communication, and influencing skills.
• Ability to facilitate workshops and collaborate effectively with teams at all levels. 
• Strong problem-solving skills and a proactive, solution-focused approach.
• Experience identifying root causes, analysing service performance, and delivering sustainable improvements. 
• Ability to build trust quickly and establish credibility across diverse teams. 

Benefits

• Enhanced pension scheme with employer contributions of up to 12%.
• 25 days annual leave plus bank holidays, increasing with length of service.
• Flexible SMART working arrangements.
• Flexible benefits package.
• Private medical insurance and health cash plan options.
• Professional membership support.
• Enhanced family-friendly policies and wellbeing initiatives. 

For more information, please call Meg Smith on 02920 231000 or 01179 239100.
 
To apply, please submit your CV outlining your relevant experience and qualifications
 
We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications; however, due to the high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
 
REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC. Terms and conditions apply. Contact us for details.