Job Title: Customer Contact Advisor
Type: Temporary
Location: Eastleigh / Bracknell
Salary: £15.27 - £19.84 an hour
Hours: Full Time, 37 hours
 
BRC are working closely with a leading housing organisation to recruit a Customer Contact Advisor on a temporary basis. This is an excellent opportunity for someone with strong customer service experience who enjoys helping people and resolving a wide range of housing-related enquiries in a fast-paced contact centre environment.
 
This role involves delivering an excellent front-line customer service by handling enquiries via telephone, face-to-face and digital channels. You will resolve a broad range of housing enquiries, provide advice and support to residents, and ensure customers receive a prompt, professional and high-quality service.
 
Duties:

• Act as the first point of contact for customers via telephone, face-to-face and digital channels.
• Resolve a wide range of customer enquiries, aiming to achieve first-contact resolution wherever possible.
• Diagnose and raise responsive repair requests, arrange appointments and liaise with contractors.
• Provide advice and support regarding anti-social behaviour, tenancy queries and rent accounts.
• Book appointments for surveyors, housing officers, income officers and contractors.
• Record and update customer information accurately on internal systems.
• Follow up on complex enquiries to ensure they are resolved to a high standard.
• Carry out administration tasks relating to customer enquiries and case resolution.
• Keep up to date with policies, procedures and housing services to provide accurate advice.
• Identify customer vulnerabilities and ensure services are delivered appropriately.
• Contribute ideas to improve customer service and team performance.

Requirements:

• Previous experience in a contact centre, customer service or front-line service role.
• Excellent communication and customer service skills.
• Ability to remain calm and professional in challenging situations.
• Strong administrative and organisational skills with excellent attention to detail.
• Experience using IT systems to accurately record customer information.
• Ability to work to targets and manage a busy workload.
• A proactive approach with the ability to take ownership of customer enquiries.
• Experience within social housing or a housing-related environment would be advantageous

For more information, please call Meg Smith on 02920 231000 or 01179 239100.
 
To apply, please submit your CV outlining your relevant experience and qualifications.
 
We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications; however, due to the high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
 
REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.