_{21st July, 2026}

Service Manager – Homelessness Service
  
Salary: £34,505 per annum
Hours: 37.5hrs per week
Contract: Permanent   
Location: Shepton Mallet
  
Role Summary:

An established charity is looking for an experienced Service Manager to lead homelessness and supported housing services in Shepton Mallet. This is an excellent opportunity for a motivated leader to oversee high-quality, person-centred services that support people experiencing homelessness and social exclusion to achieve greater independence and stability.

You'll provide operational leadership to a dedicated team, ensuring services are delivered to a high standard while meeting contractual requirements, safeguarding responsibilities, and organisational objectives. Working closely with commissioners and partner agencies, you'll play a key role in developing services and improving outcomes for vulnerable people within the local community.

Day-to-Day Duties:

• Lead, supervise and support a team, providing regular supervision, coaching and performance management.
• Oversee the day-to-day delivery of homelessness and supported housing services, ensuring high standards of support.
• Monitor service performance against KPIs, contractual requirements and quality standards.
• Promote a person-centred, trauma-informed approach that empowers individuals to achieve positive outcomes.
• Build and maintain effective partnerships with commissioners, local authorities and external agencies.
• Manage service budgets, operational compliance and reporting requirements.
• Ensure safeguarding responsibilities are upheld and risk is effectively managed.
• Identify opportunities for service development and continuous improvement.
• Participate in an out-of-hours on-call rota to provide management support when required.

About You:

• Previous management experience within homelessness, housing, supported housing, social care or a similar support service.
• Strong leadership and people management skills, with the ability to motivate, develop and support staff.
• Experience managing operational performance, budgets and contractual targets.
• Sound understanding of safeguarding, risk management and trauma-informed practice.
• Excellent communication and relationship-building skills with internal and external stakeholders.
• Organised and able to manage competing priorities in a fast-paced environment.
• Full UK driving licence and access to your own vehicle for business travel.
• Flexible to participate in an out-of-hours on-call rota.

Benefits:

• 27 days annual leave plus bank holidays, increasing with length of service.
• Additional day off for your birthday.
• Competitive pension scheme.
• Employee Assistance Programme and Health Cash Plan.
• Staff discount scheme.
• Blue Light Card eligibility.
• Ongoing training, professional development and career progression opportunities.
• Regular reflective practice sessions and supportive management culture.
• Opportunity to make a genuine difference within a respected charity supporting vulnerable people.

  
For more info, please contact Nathan Jackson on 0117 923 9100 or apply now.

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