_{02nd July, 2026}

Senior Service Coordinator (Specialist Housing & Support)
  
Salary:            £17.29 per hour PAYE including holiday pay
Hours:            Mon – Fri (09:00am – 17.00pm)
Job Type:       Temporary (Approx. 2-3 months)
Location:        Bristol
Start date:      ASAP
  
Role Summary

We are recruiting for an experienced Senior Service Coordinator to join a specialist housing and support service working with adults experiencing homelessness, mental health challenges, and other complex needs. This is an excellent opportunity for an experienced support professional ready to step into a leadership role, providing day-to-day supervision to support staff while helping to deliver high-quality, psychologically informed services.

You will play a key role in coordinating specialist support across a range of housing services, ensuring individuals receive person-centred, recovery-focused support that promotes independence, tenancy sustainment, and positive long-term outcomes. Working closely with managers, partner agencies and frontline staff, you will help drive service quality, develop best practice, and support continuous improvement.

Day-to-Day Duties

• Provide day-to-day leadership, supervision and support to a team of Housing Support Workers.
• Deliver psychologically informed, strengths-based support to people with complex needs including mental health, homelessness, substance misuse and offending histories.
• Lead case reviews, reflective practice sessions and team meetings to support high-quality service delivery.
• Manage a small caseload of complex clients where required, completing assessments, risk management plans and outcome-focused support plans.
• Monitor service delivery, performance targets and contractual outcomes, identifying opportunities for improvement.
• Support staff development through coaching, supervision, training and sharing specialist knowledge.
• Work collaboratively with local authorities, healthcare professionals, housing providers, probation services and community organisations.
• Promote recovery, independence and tenancy sustainment through person-centred support planning.
• Contribute to service development, policy implementation and continuous quality improvement.
• Maintain accurate records, reports and performance data in line with organisational standards.
• Participate in an on-call rota and provide flexible cover when required.

About You

We're looking for someone who has:

• Experience supporting adults with complex needs such as mental health, homelessness, substance misuse or offending.
• Previous experience supervising, mentoring or leading frontline support staff.
• Strong knowledge of safeguarding, risk assessment and support planning.
• Experience delivering outreach, floating support or housing-related support services.
• Excellent communication and partnership-working skills, with the ability to build positive relationships across multi-agency teams.
• A recovery-focused, strengths-based and trauma-informed approach to supporting vulnerable adults.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Good IT skills and experience maintaining accurate case records and reporting.
• A commitment to equality, diversity and empowering people to achieve positive, sustainable outcomes.

  
For more info, please contact Nathan Jackson on 0117 923 9100 or apply now.
  

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