_{25th November, 2025}

Job Title:            Damp and Mould Surveyor
Type:                    Permanent
Location:           Bristol
Salary:                £44664 per annum
Hours:                 Full Time (37 hours)
 
BRC are working closely with a housing association based in Bristol. This role involves providing a high-quality customer-focused and professional repairs service to provide technical solutions and support on complex repairs and maintenance issues related to damp condensation, and mould (D&M) including monitoring of works/services where required, in accordance with Health & Safety policies and statutory obligations.
 
Duties:

• Provide a high-quality customer focused service to all residents, leaseholders, other stakeholders, and colleagues.
• Support and monitor contractor's delivery of D&M solutions. Liaise with contractors to agree works, raise orders, and carry out pre/post work inspections
• Work closely with the coordinators to manage live jobs, arranging workflows with repair partners and keeping customers fully updated.
• Provide input into D&M cases and disrepair claims. Carry out disrepair surveys and produce professional analysis, cost, predictions, and report to support work being done and the protection of the company from spurious or exaggerated claims
• Monitor progress of D&M and disrepair cases and ensure that appropriate remedial works are in place within an appropriate timescale to avoid dissatisfied customers and escalation of disrepair
• Supporting the responsive repairs team and major works team whilst looking for positive solutions to reported D&M case.
• Accurately diagnose, specify, order, supervise and manage technical D&M solutions whilst considering all repairs needed.
• Produce reports outlining structural and/or repair-based solutions to treat D&M.
• Provide accurate analysis and specification of works, raising orders for remedial works, preparing variations, and ensuring completion to approved timescales within budget and ensure value for money.
• Supporting relevant teams with D&M inspections to ensure properties are safe and warm before being let to customers.
• Requesting customer decants when required due to the Health and Safety risks ensuring all necessary paperwork is completed.
• Support our Asset team that carry out stock condition surveys and HHSRS assessments to ensure all D&M is recorded accurately ensure an agreed programme of properties & upload these into Asset Pro as and when required.
• Respond to queries from tenants, leaseholders, internal and external clients within prescribed time scales.
• Provide input into any required KPI's, ensuring that all targets are met and performance is of a high standard
• Support the Customer Services and Housing teams in answering technical queries and inspections regarding the construction, handover, and defects management of properties. 
• Effectively use Microsoft packages, IT systems and databases as necessary to deliver work.
• Ensure relevant legislation and guidance is followed in the delivery of building work including CDM, Health & Safety at Work Act, Building and Planning Regulations.
• Support the organization to comply with the Homes England service standards, following and comply with all relevant policies, procedures, and standing orders.
• Provide excellent customer services always and learn and improve services from any customer feedback, satisfaction and complaints through a continuous improvement mindset and approach

 
Requirements:

• HNC, HND, BTEC HND or higher, in a building discipline or relevant experience and training.
• Track record of delivering excellent customer service, even whilst working under pressure.
• Demonstrable experience of working in reactive maintenance, diagnosing & ordering reactive repairs
• Experienced Surveyor within DC&M Inspections
• Understanding of housing and property customer service
• Able to write high quality documentation and reports.
• Excellent knowledge of building and housing regulations and legislation
• Knowledge and understanding of landlords' statutory repair, maintenance and health and safety responsibilities including fire risk
• Knowledge of schedule of rates contracts
• Ability to communicate clearly and accurately with a wide range of internal and external customers.
• Positive and self-motivated.
• Ability to prioritise, plan and manage a busy workload.
• Ability to inspect and assess standards, with an eye for detail to identify variation from defined standards thoroughly and consistently.
• Ability to multi-task in a reactive environment.
• Excellent IT skills - good working knowledge of Microsoft Office applications and Housing Management systems.
• Excellent written and oral communication skills.
• Can work effectively with and support colleagues to help achieve team objectives.
• Aptitude for innovation and creativity to aid continual service improvement.
• Excellent influencing and communication skills
• Act with integrity and accountability.
• Analytical, numerate ability to identify trends and isolate issues from KPI data
• Valid UK Driving License.
• Ability to travel independently to visit sites, properties etc.

 
For more information, please call Megan Smith 02920 231000
 
To apply, please submit your CV outlining your relevant experience and qualifications.
 
We will be reviewing applications on an ongoing basis until the position is filled.

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