_{29th October, 2025}

Are you a Senior Repairs Manager, seeking your next contract in London?
My client has an immediate opportunity for a Head of Repairs to lead the team for initial period of 6 months.
The successful applicant will hold accountability for the delivery of Responsive Repairs and larger more complex repairs across the housing stock, with full responsibility for Disrepair Management, Damp and Mould prevention and remediation.

Responsibilities:

• Have complete accountability and control for an annual budget of circa £20m.
• Ensure compliance with all current safety and property legislation, regulatory requirements, policies, best practice and relevant guidance and training.
• Remain up to date with any changes and incorporating these into procedures and processes.
• Lead the delivery of the responsive repairs, Minor works, legal disrepair and Damp and Mould prevention, ensuring your team is well structured and motivated to meet operational performance criteria and provide exceptional services to our customers.
• Lead and develop a high performing customer focused team – delivering the company vision and targets for customer satisfaction
• Partake in customer Panel, Board & Exec level committee meetings and deliver professional presentations and lead Q&A sessions relating to property repairs and related subjects.
• Accountable for the analysis of reports relating to customer feedback, acting as an escalation point for the operational management and resolution of complex complaints.
• Providing executive board and board with assurance of performance and compliance.
• Core member of Repairs Maintenance’s Property Leadership Team (PLT) forming a collaborative working style with all colleagues and stakeholders.
• Ensure trade-staff are optimised to meet service requirements across all operating areas, driving performance and reporting against continuously reviewed KPI’s to Directors and executive Director.
• Lead on operational functions of Disrepair ensuring cases are being tracked across all business areas and repairs are in flight.
• End to end ownership of works delivered by contractors within the remit of the role, ensuring compliance to statutory and company requirements. Including performance and financial targets (VFM), Health & Safety and quality.

Requirements:

• Demonstrable leadership and experience of working in a similar capacity. Ability to build strong relationships across all areas and levels
• Preferably a higher-level qualification in a construction related field. (Or demonstratable experience).
• Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing Level 5 or equivalent).
• H&S qualification or working toward an (IOSH 5 day or NEBOSH construction certificate)
• Experience of managing a diverse mobile workforce across a large geographical area to deliver a high-volume value for money repairs service.
• Proven experience analysing and diagnosing complex problems via data and implementing effective solutions, supporting continuous improvement.

To apply, please attach a copy of your CV

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