_{27th August, 2025}

Job Title:            Rent and Support Advisor
Type:                    Contract 6 months
Location:           Blaenau Gwent
Salary:                £17 - £23 an hour (negotiable)
Hours:                 37 hours a week
  
BRC are working closely with a local authority In South Wales. This role involves delivering a comprehensive customer-focused income and advice service, including support, proactive engagement and enforcement to help residents sustain their tenancies.
  
Duties:

• Responsible for providing an holistic and robust pre tenancy service. To risk assess and use discretion to identify if the tenancy is affordable and sustainable.
• To deliver a comprehensive rent management service, with complete responsibility for all elements of rent arrears management, from first contact through to pre and post court action including compiling cases for court together with extensive evidence.
• To be responsible for the recovery of other charges, such as; service charges, court costs, former tenant arrears, in line with company’s Policy and Procedures and Legislation.
• To use your initiative, organise and manage your own caseload. Your attitude and approach to problem solving will thrive towards reducing arrears and evictions.
• Work intensively and collaboratively with tenants providing support and advise on  rent payments, financial and benefit advice with strong emphasis toward financial inclusion and maximising income.
• Negotiating affordable payment plans and promote the most effective payment methods taking into account the individual circumstances.
• To identify and support residents at risk especially in relation to welfare reform and support with Universal Credit claims.
• Influencing the tenant to take necessary steps and actions to resolve issues.
• To positively challenge tenants when agreed actions are not being met.
• Liaison with external bodies such as the Local Authority and DWP, challenging decisions and resolving problems. 
• Contributing to the review and implementation of income recovery procedures having regard to best practice.
• Contributing to system development and projects.
• Ensuring performance targets and measures are achieved and maintained.

  
Requirements:

• Educated to level 2 National Qualification Framework for England, Wales and Northern Ireland
• Ability to interpret policies and procedure
• Tenant and customer focussed, displaying a “can do” attitude.
• Demonstrates integrity and support for organisational values.
• Committed to ongoing personal development
• Must be a self-starter, driven and enthusiastic
• Open to change and demonstrate a positive, solution focused attitude. 
• Able to work on own initiative, think laterally, negotiate and develop creative and innovative solutions
• Ability to make own judgements and decisions
• Will need to travel as part of the job, in a timely manner
• Requires Disclosure & Barring Service (DBS) check

  
For more information, please call Meg Smith or Emma Keir on 02920 231000
  
To apply, please submit your CV outlining your relevant experience and qualifications.
  
We will be reviewing applications on an ongoing basis until the position is filled.
  

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