_{15th August, 2025}

Complex Needs Specialist Support Worker
  
Role Type:                 Permanent
Salary:                       £29,000 per annum (£30,500 after 1 year)
Hours:                        Full-Time 40hrs per week (8am – 8pm, approx. 1in4 weekends)
Location:                   Coventry   
  
ROLE OVERVIEW:

We are currently recruiting for Complex Needs Specialist Support Workers to join a small team working for a large national organisation committed to tackling homelessness throughout the UK. You will be providing support to a caseload of individuals with a variety of complex needs including substance misuse & a range of mental health conditions.

SUPPORT RESPONSIBILITIES & DUTIES:

• Employ a strength-based and trauma-informed approach to building trusting relationships with residents, using that to help create accurate, realistic and meaningful (outcome focused) support plans.
• Use your knowledge and experience of working with those experiencing multiple disadvantages to identify and capture risks, using that to help design mitigation strategies and inform coping mechanisms.
• Engage pro-actively and effectively with residents to help them identify barriers which are preventing them gaining greater levels of independence, then working collaboratively to build (and achieve) a plan for success.
• Uphold the highest levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community. Working within local frameworks to ensure policies and mechanisms are applied correctly.
• Work with the service manager and senior leaders to engage pro-actively with local multi-disciplinary and network groups, seeking to maximise outcomes for individuals and build added value into the service as a whole.
• Manage your caseload of residents in an effective and dynamic way, ensuring all residents receive and engage with appropriate amounts and types of support for their needs.
• Work in a non-risk averse and non-judgemental way, helping residents understand the negative impact of their behaviours, then providing harm reduction information and advice where necessary.
• Act as a positive role model for residents, using a strength-based approach to helping them set realistic (but aspirational) goals, prompting, encouraging and motivating them to make them a reality.

INTENSIVE HOUSING MANAGEMENT RESPONSIBILITIES & DUTIES:

• Work with colleagues at service and organisational level to ensure maximum levels of service utilisation, including the processing and review of referrals in a non-risk averse and balanced community way.
• Support in the process of referral management and support / needs / risk assessment, recording all relevant findings accurately in our digital support management system.
• Support residents to understand and complete all necessary tenancy documentation and service entry requirements, recording them as required in our various housing management systems.
• Take ownership of any rent management matters for your residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arears.
• Support residents to understand their benefits and money management skills, using that to identify knowledge gaps which can be added into support plans and future engagement activities.
• Complete regular accommodation inspections, using the opportunity to help residents develop further independent living skills (e.g. reporting of repairs) whilst ensuring all necessary compliance and H&S requirements are met.
• Proactively support residents to identify knowledge gaps in terms of their ability to manage a tenancy and live independently, building that into support plans and helping them acquire the skills and knowledge required.

REQUIREMENTS:

• A valid UK driving license (a company car will be provided)
• Experience supporting vulnerable individuals with complex needs.
• A basic understanding of housing benefits.

  
For more information on this role please contact Nathan Jackson on 0117 923 9100 or apply with an up-to-date CV
  

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