_{28th May, 2025}

Complex Needs Specialist Support Worker
  
Role Type: Permanent
Salary: £29,000 per annum (Rises to £30,500 after 1 year)
Hours: Full-Time 40hrs (shift pattern, approx. 1in4 weekends)
Location: Coventry   
  
ROLE OVERVIEW:
  

• We are currently recruiting for a Complex Needs Specialist Support Worker to join a small team working for a large national organisation committed to tackling homelessness throughout the UK.

SUPPORT RESPONSIBILITIES & DUTIES:

• Employ a strength-based and trauma-informed approach to building trusting relationships with residents, using that to help create accurate, realistic and meaningful (outcome focused) support plans.
• Use your knowledge and experience of working with those experiencing multiple disadvantages to identify and capture risks, using that to help design mitigation strategies and inform coping mechanisms.
• Engage pro-actively and effectively with residents to help them identify barriers which are preventing them gaining greater levels of independence, then working collaboratively to build (and achieve) a plan for success.
• Uphold the highest levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community. Working within local frameworks to ensure policies and mechanisms are applied correctly.
• Take time to engage pro-actively with all residents in the scheme, using the less formal engagements to help deepen the understanding and effectiveness of support plans and achievement of outcomes.
• Work with the service manager and senior leaders to engage pro-actively with local multi-disciplinary and network groups, seeking to maximise outcomes for individuals and build added-value into the service as a whole.
• Deliver a blend of both individual and group sessions, with a focus on helping residents to build and develop their independent living skills and abilities, recording all engagements within our digital support system.
• Manage your caseload of residents in an effective and dynamic way, ensuring all residents receive and engage with appropriate amounts and types of support for their needs.
• Work in a non-risk averse and non-judgemental way, helping residents understand the negative impact of their behaviours, then providing harm reduction information and advice where necessary.
• Act as a positive role model for residents, using a strength-based approach to helping them set realistic (but aspirational) goals, prompting, encouraging and motivating them to make them a reality.

INTENSIVE HOUSING MANAGEMENT RESPONSIBILITIES & DUTIES:

• Work with colleagues at service and organisational level to ensure maximum levels of service utilisation, including the processing and review of referrals in a non-risk averse and balanced community way.
• Support in the process of referral management and support / needs / risk assessment, recording all relevant findings accurately in our digital support management system.
• Support residents to understand and complete all necessary tenancy documentation and service entry requirements, recording them as required in our various housing management systems.
• Take ownership of any rent management matters for your residents, helping them to understand the importance of appropriate money management and to take necessary action to avoid arears.
• Support residents to understand their benefits and money management skills, using that to identify knowledge gaps which can be added into support plans and future engagement activities.
• Complete regular accommodation inspections, using the opportunity to help residents develop further independent living skills (e.g. reporting of repairs) whilst ensuring all necessary compliance and H&S requirements are met.
• Proactively support residents to identify knowledge gaps in terms of their ability to manage a tenancy and live independently, building that into support plans and helping them acquire the skills and knowledge required.

  
For more information on this role please contact Nathan Jackson on 0117 923 9100 or apply with an up-to-date CV
  

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